IT Systems and Support Specialist

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Position Summary:

The College of Medicine at Florida Atlantic University is seeking an IT Systems and Support Specialist in Boca Raton FL.

The IT Systems and Support Specialist will support the mission of the Schmidt College of Medicine one of the fastest-growing medical schools in the nation. The College is dedicated to excellence in education research clinical care and community engagement and is nationally recognized by U.S. News & World Report. Through partnerships with more than 300 community organizations from Miami-Dade to Vero Beach the College creates a significant impact across South Florida.

Summary of Responsibilities:

Systems Administration

• Provide day-to-day administration and operational support for servers systems and applications including performance monitoring patching updates and upgrades.

• Configure deploy and maintain servers virtual machines and network storage systems; ensure backup recovery data security and physical device security.

• Perform troubleshooting and diagnostics for servers networks and enterprise systems; assist with planning and implementation of major information systems.

• Manage Active Directory and Intune: user and group management device provisioning configuration and compliance oversight script development and deployment and application packaging deployment and updates.

• Conduct weekly MDM audits to ensure device compliance; contact users and remediate non-compliant devices.

• Support information security initiatives and conduct system audits including HIPAA/HITECH compliance.

• Manage user access controls software licensing printer systems and ListServ email services (list creation user management permissions role audits).

• Serve as a technical consultant for infrastructure security mobile device management and educational technologies.

• Create and maintain technical documentation and liaise with Central IT (OIT) hospitals and external partners.

Help Desk & User Support

• Provide first and second tier technical support for desktops mobile devices AV systems network access and connectivity issues.

• Install configure maintain and troubleshoot operating systems applications hardware and software.

• Support Office 365 SharePoint classroom and instructional technologies and assist with research and clinical IT needs.

• Respond to support requests via phone chat ticketing system email and walk-ins; provide on-site (may require travel) and remote support for all on- and off-campus locations.

• Provision equipment and system access for new users.

• Test and evaluate new tools procedures and software prior to deployment.

• Create end-user documentation and maintain knowledge base articles.

• Mentor and support Help Desk staff and student workers.

FAU Benefits and Perks

If Benefits & Perks are important to you then FAU is the place to be! Working at FAU has itsperks! In addition to helping drive change and having a positive impact by supporting our students staff and faculty FAU offers:

• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family) Dental Vision Life Insurance Flexible Spending plans Employee Assistance Program (EAP) and much more.

• State retirement options including tax-deferred annuities and Roth 403(b) plans.

• State employeesPublic Service Loan Forgiveness (PSLF)program.

• Sick Leave Pool Program.

• Paid time off (eligible employees) including vacation and sick leave 1 personal day 9 paid holidays and paid winter break (atPresidentsdiscretion).

• Paid Community Engagement Volunteer Service Day

• Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuitionassistanceafter 6 months of full-time employment. For in-unit faculty the EESP program may be extended to spouses and dependent children (eligibility rules apply).

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Minimum Qualifications:

Bachelors degree from an accredited institution in an appropriate area of specialization and two years of related experience; or Associates degree from an accredited institution in an appropriate area of specialization and five years of related experience required.

Excellent customer service and communication skills.

Valid drivers license.

PREFERRED QUALIFICATIONS
Experience supporting Windows macOS iOS Android and Office 365.

Experience with Active Directory Entra Intune and JAMF.

Experience using Hypervisors such as VMware Hyper-V KVM etc.

Experience with enterprise backup software such as Veeam CrashPlan etc.

Strong technical writing skills.

Experience with scripting languages.

Salary:

$50000 - $70000 annually.

College or Department:

COM: IT - Systems and Support

Location:

Boca Raton

Work Days and Hours:

Monday Friday 8 a.m. - 5 p.m. Occasional evenings and weekends as needed.

Application Deadline:

Special Instructions to Applicant:

This recruitment has been reopened; all previous applicants are still under consideration and need not reapply. This position may close without prior notice.

APPLICATION DOCUMENTS REQUIRED:

Resume

Cover letter



OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official sealed transcripts and original NACES evaluation if applicable sent from their educational institution to Human Resources prior to the start of employment.

PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II) motor vehicle check credit check reference checks alcohol and drug screening check.

REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at or send an email at To contact Human Resources please call . For communication assistance call 7-1-1.