Technical Delivery Lead

The Opportunity:

The Technical Delivery Lead serves as the quality and release authority across multiple client engagements within Gloo 360. This role is personally accountable for ensuring that all client-facing services - applications integrations data systems mobile deployments and AI-enabled solutionsmeet defined standards of technical excellence prior to release. Operating partner contexts the Technical Delivery Lead ensures production readiness contractual alignment data integrity and systemic quality enforcement. Success in this role requires strong engineering judgment calm leadership under pressure comfort operating in ambiguity and the ability to work across clients and teams.

What Youll Be Doing:

• Release Authority & Production Readiness
• • Serve as final technical sign-off prior to client-facing releases
  • Validate production readiness across multiple teams
  • Confirm defined release criteria are satisfied before final handoff
  • Ensure performance security data integrity and observability standards are met
• Quality Systems & CI/CD Governance
• • Establish and evolve release quality standards across services
  • Ensure automated test coverage is meaningful and enforced
  • Validate CI/CD pipelines enforce architectural security and regression policies
  • Confirm rollback strategies feature flag safeguards and progressive deployment practices are in place
  • Strengthen systemic quality guardrails following incidents
• Client-Facing Technical Stewardship
• • Participate regularly in client calls (milestones releases escalations architecture reviews)
  • Communicate technical risk clearly and credibly
  • Explain tradeoffs in accessible language
  • Provide steady technical leadership during incidents
  • Strengthen client confidence in delivery rigor
• Service-Level & Contractual Alignment
• • Ensure work aligns with defined service boundaries and SOW agreements
  • Identify when requests exceed sustainment scope
  • Protect operational commitments (mobile releases compliance security posture)
  • Reduce reactive escalation through proactive quality enforcement
• Communication and Alignment
• • Clearly communicate technical decisions tradeoffs and progress to technical and non-technical stakeholders.
  • Contribute documentation and shared understanding across teams.
  • Support program managers in aligning scope timelines and expectations.

What Were Looking For:

• 8 years of experience in software engineering technical delivery or production system ownership
• Proven experience owning and approving production releases
• Strong understanding of CI/CD systems automated testing and deployment governance
• Practical experience with cloud platforms (AWS preferred)
• Familiarity with modern full-stack architectures
• Prior client-facing technical experience
• Demonstrated history of improving quality systems at a structural level
• Bachelors degree in Computer Science or related field or equivalent professional experience

Job Location: Hybrid - Orlando FL

Compensation: $119-146k

Our Team Members Enjoy:

• Competitive compensation and discretionary performance bonus commensurate with experience
• Flexible PTO policy and state-compliant sick leave to support your well-being
• Medical Dental and Vision plans with up to 90% coverage for employees
• Generous employer HSA contributions for HDHP elections
• Employer-sponsored 401k program with a 2% employer match
• Learning & Development stipend available after 6 months of employment
• Paid Parental Leave
• A dynamic talented team dedicated to changing the world and building an incredible business
• Onsite and virtual social events to keep us connected in our hybrid work environment

Applicants must be currently authorized to work in the United States on a full-time basis. At this time Gloo is only able to consider candidates who are U.S. Citizens U.S. Permanent Residents and individuals eligible for H-1B transfer or petition (we are unable to sponsor new H-1B visas).

Gloo is committed to providing an inclusive and accessible experience for all candidates. If you require a reasonable accommodation during the application or interview process please contact us at to let us know how we can support you.

Job is posted until filled.