Complex Director of Sales Hiltons of San Diego

Join The Hilton San Diego Team as Complex Director of Sales! This role would oversee the following properties:Hilton San Diego BayfrontHilton La Jolla Torrey PinesandDoubleTree by Hilton Hotel San Diego - Mission Valley

A Complex Director of Sales is responsible for maximizing the value of the asset by driving above-market topline revenues and creating a world-class culture to attract and retain the very best talent across specific commercial functions. Hilton is seeking strategic leaders who understand how to bring people process and performance together to create a winning formula.

Hiltons Commercial Services organization is comprised of team members driving our sales revenue marketing and analytics functions. These functions are the core of Hiltons commercial engine and are essential to Hiltons ability to drive profitable growth.

What will I be doing

The primary responsibilities of this position are to lead the group transient and catering (where applicable) sales team at your hotel/complex and deploy business strategies that are creative dynamic and impactful towards achieving your hotels annual budget and crossover targets.

As the Complex Director of Sales you will be responsible for overseeing commercial strategies for your sales team. Your goal is to improve the performance of the sales team by connecting strategy and business processes. Business processes should be designed to impact revenue streams including group rooms & banquet revenues as well as the ancillary spend that comes with this type of business. Key deliverables for this role are to set deployment team composition and provide a cadence of activities that are a predictive and prescriptive approach to drive performance.

In this role you should possess strong leadership communication and networking skills. You will facilitate the delivery of the Americas Commercial Operating Model pertaining to rooms (and banquets) sales.

Strategy:

• Contribute to the hotels Annual Multi-Year Strategic Intentions and Commercial Strategy in partnership with the hotel commercial leadership team and regional sales revenue and marketing support
• Directly accountable for setting the strategy and delivery of hotels sales targets including Direct Selling Revenue Streams including group rooms banquets.
• Work with Hotels Commercial Leadership to ensure that Business Review Guidelines (current to 5 years) and Group Pricing & Rate Quotation Strategies are in place in order to maximize all pricing components of sales opportunities and achieve positive group market share
• Strategically align sales activities and outcomes with established optimal mix contribute to the accuracy of revenue forecasts while executing strategies for different demand periods and the retail and group pricing targets established
• Understand and contribute to the maximization of profits in line with GOP and EBITDA targets
• Operate within departmental expense budget and forecasts
• In collaboration with hotels commercial leaders contribute to the development of knowledge of all competitor and market activity

Leadership:

• Lead daily and weekly business review and sales strategy meetings
• Manage and execute monthly quarterly and annual APEX performance process with eligible sales team members
• In collaboration with DOSM contribute to the commercial strategy plan pertaining to sales socialize and amend plan on a consistent basis
• Development and oversight of hotels sales site visit strategies and approach
• Consistently conform to Hilton brand standards and corporate identity and utilize all communication tools
• Responsible for recruiting and retention of all sales roles
• Lead engage and develop sales team members including ongoing performance development and Career Development Plans
• Conduct performance reviews for all direct reports and provide feedback for dotted line reports including but not limited to:

  • Group Sales

  • Contract/PERM Sales
• Facilitate and lead in a culture that is aligned with Hiltons DEI and ESG enterprise goals

Ownership Customer and Stakeholder Relations:

• Contribute to performance and commercial activity reporting for hotels (i.e. performance status communication and response plans)
• Liaise with Hilton Worldwide Sales towards demand and conversion generation
• Build strong relationships with CVB and 3rd party travel partners
• High level of engagement with customers from all sales segments including:
  • Support of teams site visits and pre-convention meetings
  • Support of sales managers sales travel into market

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

What are the benefits of working for Hilton

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:

Go Hilton travel program: 100 nights of discounted travel

Access to your pay when you need it through DailyPay

Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!

Maternity and parental leave including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members including partners and adoptive parents

Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications

Flexible shifts and days off

Comprehensive Health Insurance coverage for you and your family including Telemedicine and at-home care via AmazonCare

Mental health resources including free counseling through our Employee Assistance Program

Best-in-Class Paid Time Off (PTO)

401K plan and company match to help save for your retirement

*Available benefits may vary depending upon property-specific terms and conditions of employment

The annual salary range for this role is $150000 to $175000.00 and is based on applicable and specialized experience and location.

EOE/AA/Disabled/Veterans