Dispatcher

Requisition Number: 513317

Why North Memorial Health

At North Memorial Health youre part of an inclusive health team that is rooted in our values: Advocate Courageously Rally Together Respect Uniqueness and Create Impact. Empathy and care are at the heart of Norths culture which is designed to actively support each team members wellbeing and growth. Our strength lies in our diversity and we embrace the unique contributions and experiences of each person. Together we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics 6 specialty clinics 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital established in 1954 is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009 is a 134-bed facility recognized as a top hospital in the state for Women and Children Care with a Level III NICU and is the largest Family Birth Center in the state (5000 deliveries per year and over 60000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals list 2023 Womens Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community with initiatives that reinforce our belief in diversity equity and inclusivity to promote a workforce that enables authenticity as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions backgrounds languages beliefs and customs of our community and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths assumptions and acts of implicit bias.

About this position

Effective deployment of North Memorial Ambulance resources that maximizes response times while efficiently utilizing a minimum number of units. The EMD triages transportation requests strategically positions resources recommends effective routes while correctly interpreting computer aided dispatch recommendations. The EMD will also be required to triage incoming calls and provide pre-arrival instructions to callers when appropriate

Requirements

Education

High school graduate or equivalent (GED)
Medical terminology course work or equivalent preferred

Experience

Must meet a minimum of one requirement below:
6 months experience as a Telecommunicator at North Memorial Health Ambulance Communication Center OR
1 year experience as a Dispatcher/ EMD/Telecommunicator in a Police Fire or EMS Communications Center

Knowledge Skills and Abilities
Requires the ability to multi-task problem solve make effective decisions under pressure work independently and in a team atmosphere.
Requires the ability to work effectively with other hospitals staff public service agencies peers co-workers and the general public.

Licensure/Certification

Current certification as an EMD through Medical Priority Dispatch or be able to meet this requirement within 6 months of the date of hire (BLS Certification is incorporated into the EMD Certification) - NMHC Standard

The North Memorial Health System is dedicated to building a diverse inclusive and authentic workplace so if youre excited about this role but your past experience doesnt perfectly align with every qualification listed we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: 113 Service Workers

Hourspertwoweekpayperiod: 80

Shift: Day/Evening/Night Variable

WeekendRequirement: Every Other Weekend

Call Requirement: None

Remote or On-site:On-site

FLSA Status: Non-Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range:113 Service Workers 23 ($28.78 - $44.57) based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

Employment Sponsorship:Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position