Tenant Liaison Officer

Tenant Liaison Officer Liberty

Location: West Midlands

Company Van Provided Office & FieldBased Role Community-Focused Position

Are you passionate about supporting communities improving tenant experiences and helping deliver real social value Liberty is looking for a proactive and peoplefocused Tenant Liaison Officer (TLO) to join our team ensuring residents feel supported informed and respected throughout essential maintenance and improvement works.

What Youll Be Doing

As a Tenant Liaison Officer youll be the key link between Liberty our engineers and the tenants we serve. Youll play a vital role in communication access coordination and social value delivery across our West Midlands sites.

Your responsibilities will include:

• Engaging with tenants in hard-to-access properties helping our engineers gain entry so essential works can be completed.
• Delivering meaningful social value ensuring our work positively impacts the communities we serve.
• Establishing and managing the Tenant Liaison function across multiple sites.
• Attending meetings with tenants site teams and client representatives to maintain clear transparent communication.
• Handling complaints and escalations ensuring issues are resolved promptly and professionally.
• Maintaining accurate records updates and case notes within Libertys systems.
• Working flexibly across office and field environments visiting residents regularly to provide support and updates.
• Guiding tenants through planned and responsive maintenance programmes ensuring smooth communication at every stage.

What Were Looking For

Were seeking someone personable understanding and confident in community-facing environments. Youll need:

• A full UK driving licence (company van provided).
• Previous experience as a Tenant Liaison Officer Resident Liaison Officer or similar role within social housing maintenance or customer service.
• Strong understanding of planned responsive internal and external works.
• Excellent communication organisation and IT skills.
• Confidence working with hard-to-access properties and supporting engineers on the ground.

Our Commitment to Fair Hiring

We welcome applicants from all backgrounds. Any disclosed convictions will be assessed individually and we do not discriminate based on criminal records. Some roles may require additional pre-employment checks.

Ready to Make a Real Impact

Apply now and join Liberty in delivering safe homes positive experiences and lasting community value.

Given the nature of this position you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually and we assure you that we do not discriminate based on an applicants criminal record or the details of any disclosed offenses. Additionally certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process please click on the following link: National Security Vetting

Wates is one of the UKs leading family-owned development building and property maintenance companies. Founded over 125 years ago we have a proud legacy in the built environment.

We are driven by our purpose reimagining places for people to thrive and our three promises:

Thriving places working with customers partners and communities to create places that are more sustainable inclusive and full of opportunity.
Thriving planet protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people creating opportunities and relationships so that everyone who works for and with us feels included invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.