Bilingual Business Processing Representative Accounts Services

The Bilingual Business Processing Representative supports Account Services by managing and performing a broad range of administrative and operational activities related to account maintenance documentation processing and customer support.

The role ensures timely accurate and compliant handling of requests across multiple functional areas contributing to operational efficiency risk mitigation and a positive customer and stakeholder experience.

This position includes a primary focus on impound notices consumer proposals (insolvency) and municipal ticket processing while supporting overall Business Processing functions as required.

RESPONSIBILITIES

• Manage and process impound notices and garage liens including:

  • Reviewing incoming documentation

  • Validating lien legitimacy

  • Coordinate with garages vendors and internal teams

  • Determining appropriate action based on cost-benefit and risk

  • Issuing payments releases or abandonment decisions in line with SOPs

• Process consumer proposals and bankruptcy-related activities including:

  • Reviewing incoming requests (email Bankruptcy Highway)

  • Creating and maintaining cases in internal systems (CASS Salesforce)

  • Supporting claim setup and follow-ups

  • Acting as backup support for bankruptcy files as required

• Manage parking tickets and municipal infractions including:

  • Identifying associated accounts and customers

  • Creating and maintaining accurate case records

  • Communicating with customers and issuing payments or responses

  • Maintaining documentation for audit and reporting purposes

• Case & Workflow Management:

  • Manage assigned workload through case queues (e.g. WIPBIN Salesforce)

  • Ensure all cases are actively progressed followed up and resolved within service standards

  • Maintain accurate documentation and updates within internal systems

  • Meet productivity and quality expectations aligned with operational priorities

• Stakeholder Communication

  • Liaise with internal teams (Customer Service Recovery Legal Insurance) to support case resolution

  • Communicate with external stakeholders (dealers municipalities trustees vendors customers)

  • Explain processes clarify documentation requirements and manage time-sensitive or escalated requests

• Risk & Compliance

  • Ensure all activities are completed in accordance with internal policies legal requirements and established procedures

  • Identify and escalate complex high-risk or time-sensitive cases

  • Maintain audit-ready documentation and ensure compliance with regulatory requirements

• Continuous Improvement

  • Identify and recommend process improvements including SOP enhancements system updates and risk mitigation opportunities

• Operational Expectations

  • Maintain schedule adherence in line with Workforce Management (WFM) requirements

  • Support team coverage and workload distribution as needed

  • Flexibility to work overtime as required to meet business needs

  • Other duties as assigned by supervisor

QUALIFICATIONS

• Post-secondary education in Business Administration Accounting or related field or equivalent work experience

• 23 years of administrative financial services or operational experience

• Bilingual (French/English) is mandatory

• Strong attention to detail and organizational skills

• Excellent verbal and written communication skills

• Ability to manage multiple priorities in a fast-paced environment

• Proficiency in Microsoft Office (Excel Word Outlook)

• Attention to detail & accuracy

• Time management & prioritization

• Problem solving & analytical thinking

• Communication & stakeholder management

• Adaptability & flexibility

• Ability to work independently & collaboratively

• Develops and maintains good working relationships with members of the internal team and external stakeholders.

• Enjoys team-building approach of management and department - shares results.

As this position aims to support clients and dealers nationwide we will need bilingual candidates.

HIRING PRACTICES

The salary range for this position is $50800$60325 CAD annually. Individual salaries within this range are determined by a variety of job-related factors including education experience knowledge and skill set.

This is a work-from-home position that requires employees to work-from-home five days per week (with a hoteling workspace when attending the assigned company office on occasion).

This posting is for an existing vacancy that Honda Canada Inc. is actively seeking to fill.

Honda Canada Inc. does not use artificial intelligence (AI) in its recruitment or candidate selection processes.

Honda Canada Inc. is committed to providing accommodations during the recruitment process for applicants with disabilities upon request. Accommodations will take into account the applicants accessibility needs. If you require accommodation at any time during the recruitment process please email Human Resources at or call .