Technical Support Specialist

Technical Support Specialist

Design streets that move peoplenot just cars.
At Toole Design were leading the way in creating safer more connected communities through sustainable multimodal transportation design. Were looking for a Technical Support Specialist to join our Minneapolis team someone whos energized to support and strengthen impactful roadway and active transportation projects from behind the scenesbringing operational excellence that helps our mission and values come to life.

Why Youll Love Working Here

Were a purpose-driven team of technical experts and operations professionals who believe streets should work for everyone. At Toole Design youll join a collaborative environment where operations professionals work alongside industry leaders with mentorship and development opportunities designed to help you grow your expertise.

We offer:

• A collaborative inclusive culture that supports your growth and advancement
• A flexible hybrid schedule: 3 days in the office and 2 days remotely
• 8 paid holidays; and 16 days of PTO accrual annually
• Competitive salary excellent benefits and transportation perks: Benefits and Support
• The opportunity to support projects that improve livesadvancing safe inclusive design grounded in ethics empathy and equity

What Youll Do

You are key connector across Toole by supporting day-to-day IT needs onboarding new team members and ensuring our systems run smoothly. Youll troubleshoot a wide range of technical issues collaborate with colleagues across disciplines and take ownership of solutions that keep our teams productive and connected. Along the way youll have opportunities to learn new technologies contribute to IT initiatives and grow your skills in a dynamic supportive environment.

Join Us. Make An Impact.

Were proud to be an ENR Top 500 design firm with one of the lowest turnover rates in the industry. If youre ready to do meaningful work with a supportive talented teamapply today.

We are targeting a salary range of $54000 to $64000 for this position.

Questions assistance or accommodations Contact or call press 5.

At Toole Design we foster a collaborative culture and welcome people of all backgrounds to help build more inclusive communities. We strongly encourage women and applicants from underrepresented communities people of color LGBTQIA immigrants first-generation college students/graduates those with disabilities and people at all the intersections in between to apply. Were proud that about half our managers are women and we are committed to diverse leadership that reflects the communities we serve. Toole Design is a woman-owned equal opportunity employer (EO/AA/VEV/Disabled employer).

For more information about Toole Design visit our website and follow us on LinkedIn Instagram or Facebook.

What You Bring:

• 1-2 years of hands-on experience in an IT helpdesk environment providing tier 1 customer service to end users (CompTIA A preferred)
• Experience with Microsoft 365 preferred
• Experience with a Windows-based environment
• Basic understanding of networking VPNs Firewalls
• Experience performing minor hardware repairs and upgrades
• Strong attention to detail
• Strong organizational skills