Full-Time Springfield OH

Kincaids Music helps students parents educators and musicians make confident decisions about instruments rentals upgrades and accessories. Many customers know what they want to play but not what they need to succeed. Your role is to guide them with clarity confidence and follow-through.

This is inside sales not a cashier role.


Compensation & Schedule

Base Pay: $31200/year (entry level)
Commission: Uncapped tied directly to performance
Benefits:
Paid vacation and sick time
Health dental and vision insurance
Life insurance
Simple IRA with company match
Short- and long-term disability
Generous employee discounts
Schedule: Mon Tue Thu Fri 9a6p and Sat 9a1p (off Wednesdays)

If performance-based pay excites you keep reading. If it doesnt this wont be a fit.


Why This Role Exists

Throughout the year we serve parents navigating band and orchestra programs students choosing or upgrading instruments and guitar drum digital piano and pro audio customers in-store. Many feel unsure or overwhelmed.

Your job is to understand their situation guide them well and close the loop.


What Youll Do

Guide customers in-store by phone email text and chat
Ask good questions and listen carefully to recommend solutions that actually fit
Learn our instruments rentals accessories and programs well enough to be a trusted expert
Follow up consistently until the customer is fully taken care of
Create reviews referrals and repeat customers through great service
Look for sales opportunities instead of waiting for traffic
Document conversations clearly so the team stays aligned


What Success Looks Like

Customers trust your guidance
You follow through without reminders
You hit goals through service not pressure
Teammates trust your word
You keep learning and improving your craft


Requirements

Background in music (band orchestra private study or equivalent experience)
Comfort standing and staying active most of the day
Ability to learn product details and apply them confidently
Comfort using CRM and software tools (G Suite ActiveCampaign Podium Freshdesk)
Reliable attendance and punctuality
Willingness to be paid partly on performance


Do Not Apply If You

Avoid follow-up
Dislike accountability or feedback
Expect customers to decide without guidance
Have no connection to music
Want a low-pressure clock-punching role


If you want to grow your skills be trusted by customers and own your results apply today!

Questions before applying

Kincaids is the premier community for student musicians their parents and music education professionals. Its a place where you can purchase your band & orchestra instruments and accessories have your instrument repaired as well as learn the tools and strategies to help musicians reach their full potential. With tens of thousands of customers in Ohio and around the United States weve become one of the most trusted voices in school music and music education.

What We Do
We take the difficulty out of obtaining an instrument for your child and make it easy to obtain the necessary accessories to keep it playing great. We make an instrumental music education accessible to EVERY CHILD. As experts in music education we can help guide student musicians as well as their parents and music educators.

Why We Do It
Were on a mission to increase the number of children we help begin and advance in instrumental music by 50% in the next five years. Why Because we believe in the power that music has to change the life of a child - just like yours - for the better. We do it because of parents like you who want to set your children up for success in every area of life. And we do it for the educators who work hard every day to make music a reality in our schools and communities.

We Believe...

...music is a movement - every child should have the opportunity to learn.

...anyone can learn music (even those who say they cant carry a tune in a bucket).

...music is unlike most other skills in that it can be enjoyed for a lifetime.

...the top three factors for becoming a strong instrumental musician are great educators supportive parents/guardians and the intrinsic desire of the student to learn.

...companies who prioritize making a buck over helping children succeed in music dont deserve to succeed themselves.

...laughter is the best medicine though its in a tie for best with music.

...in finding the win/win in every situation - our customers dont have to lose so we can win nor do we have to win at the expense of our customers.

...no one has all the answers.

...in knowing what others dont and doing what others wont.

...we can help school bands and orchestras grow and succeed.

...everyone should learn something new every day.

We believe in the extraordinary power of music!