CARES Responder (Overnight)

If you are a current Barnard College employee please use the internal career site to apply for this position.

Job:

Job Description:

• Provide initial intake and response by phone video conference and/or in person.

• Support the call center providing non-judgmental unbiased communication assistance and referral for a variety of calls including information requests behavioral health substance use quality of life concerns lost/found property and low-risk disturbances complaints or conflicts.

• Be thoroughly familiar with the operation of the CARES Department including department policy and protocol basic fire safety and emergency response protocol to ensure efficient and effective response to a variety of community concerns.

• Make decisions and issue instructions in an unbiased manner and as authorized pursuant to protocol often under stressful circumstances.

• Maintain familiarity with resources events and activities at the College using that information to inform decisions and comprehensively communicate with members of the campus community.

• Conduct proactive outreach across the campus community related to CARES initiatives and preparedness.

• Coordinate with members of other departments and local partners when appropriate or in emergency situations in alignment with College and Department policy taking or suggesting actions as necessary.

• Contribute to ongoing development of protocols relating to call center practices and documentation.

• Serve as a leader during your response team shift including administrative responsibilities such as vacation schedules and shift coverage in a centralized team schedule as well as assisting in training and development of staff.

• Collaborate with assigned offices as a liaison to ensure the CARES department produces information and provides resources that appropriately reflect campus services.

• Review and create regular log entries incident records and referral reports to ensure issues or concerns are referred addressed or receive follow-up. Provide feedback to establish practices for continuity of services.

• Demonstrate effective use of records management software shared documents and maintaining accurate files to escalate and track response activities.

• Communicate with students faculty and staff as well as parents alumnae and community members as necessary related to questions or issues shared with CARES.

• Meet regularly with the CARES colleagues and leadership team to discuss trends and overall unit operations.

• Support and attend educational programs and activities sponsored by the CARES team.

• Collaborate with other offices of the College as needed including but not limited to Residential Life Deans Office Events Management & Primary Care Health Services.

• Perform all other related duties as assigned.

Skills Qualifications & Requirements:

Required Qualification Summary:

• Bachelors Degree required minimum 2 years of relevant work experience.

• Demonstrated commitment to supporting inclusive practices and working with diverse communities.

• Ability and willingness to work in a high-stress environment.

• Ability to work flexible hours including potential for work nights weekends and holidays. Potential for on-call remote support responsibilities.

• Strong technological skills and ability to communicate virtually with students campus administrators and the general public via phone email Zoom or other conferencing platforms.

• Basic proficiency with Microsoft Office Suite and G-Suite.

• Will be required to sign a confidentiality agreement and maintain strict confidentiality related to student and employee information.

• Must follow current health and safety protocols for in-person work as provided in campus policy.

Preferred Qualification Summary:

• Advanced Degree(s) and/or training in human services counseling psychology social work or related fields highly preferred.

• Professional experience in crisis response behavioral health residential/student services at a College/University or equivalent post-secondary institution.

• Familiarity with higher education compliance including FERPA Title IX and Clery.

• Experience in community-based restorative practices mediation and/or conflict resolution.

• Experience with professional staff supervision and scheduling or operations management.

Shift: Wednesday- Sunday 11:00pm - 7:00am

Salary Range: $64350 - $66300 annually

The salary of the finalist selected for this role will be set based on a variety of factors including but not limited to departmental budgets qualifications experience education licenses specialty and training. The above hiring range represents the Colleges good faith and reasonable estimateof the range of possible compensation at the time of posting.

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