Retail Event Supervisor – FIFA Fan Festival (FIFA World Cup 2026)

About the role

Elevate Global is partnering with Fanatics to support retail operations across FIFA World Cup 2026 Fan Festival locations and were hiring Retail Supervisors to support on-site execution.

This role is ideal for someone who thrives in fast-paced outdoor-event environments and is comfortable working in an in-store retail environment. Supervisors play a hands-on role in supporting setup daily operations and breakdown helping ensure a consistent high-quality fan experience.

Youll work closely with the Retail Manager and on-site teams to execute plans support staff and maintain operational standards throughout the event lifecycle.

Locations

We are hiring Supervisor roles to support FIFA World Cup 2026 operations. Each role is assigned to one host city: Toronto Vancouver

Each Supervisor role supports one designated Fan Festival location. Multi-city coverage is not expected.

What youll be responsible for

Event setup and temporary retail operations

• Support the setup of temporary retail structures including tents fixtures and merchandising elements
• Assist with product placement stock organization and overall site readiness
• Help ensure all retail areas are safe organized and ready for daily operations
• Coordinate with Managers and on-site teams to support building and setting up timelines

On-site execution

• Supervise retail staff during Fan Festival operating hours
• Help ensure smooth day-to-day operations across assigned retail areas
• Support POS setup connectivity checks and transaction accuracy
• Assist with product setup labeling and replenishment throughout the day
• Address routine issues in real time and escalate more complex challenges
• Maintain a strong focus on fan experience in high-volume outdoor environments

Inventory and merchandising

• Assist with inventory movement restocking and storage within temporary structures
• Monitor stock levels and communicate needs to Managers
• Execute merchandising standards while adapting to temporary setups
• Help maintain clean organized and efficient stock and sales areas

Team support

• Provide day-to-day guidance to retail associates and temporary staff
• Help manage breaks rotations and shift coverage in a dynamic environment
• Reinforce training safety practices and service expectations
• Support a positive and adaptable team culture

Post-event wrap-up

• Assist with inventory counts transfers and packing processes
• Support breakdown of temporary retail structures and load-out activities
• Help ensure that the product and equipment are properly handled and secured
• Share feedback and observations with Managers to improve future execution
  

What were looking for

• 13 years of experience in high-volume retail in live event environments
• Previous experience as a supervisor team lead or senior associate preferred
• Comfortable working in outdoor environments and temporary event structures
• Comfortable working long hours on your feet in covered outdoor weather-variable conditions
• Ability to follow directions and support execution in a fast-moving environment
• Willingness to travel as required
• Authorized to work in the United States or Canada (based on location)
• Must be 18 years or older
• Reliable energetic and customer-focused
• Comfortable working in fast-paced crowded environments
• Ability to lift up to 50 lbs
• Availability for nights weekends and holidays
• Candidates must reside in or near the event location or have reliable transportation and lodging
• Bilingual candidates strongly encouraged for fan-facing roles

Required Experience

• Experience supporting retail operations in high-volume or outdoor event environments
• Ability to supervise teams and maintain service standards during busy shifts
• Experience with POS systems including setup and basic troubleshooting
• Familiarity with merchandising and restocking in non-traditional retail spaces
• Strong communication skills and ability to operate effectively under direction
  

Work requirements

• On-site role supporting FIFA World Cup Fan Festival retail operations
• Work takes place in outdoor environments and temporary retail structures
• Travel required for event support including overnight stays as needed
• Availability required throughout the full tournament schedule including nights weekends and holidays

Employment details

• This role is employed directly by Elevate not by the client venue or FIFA
• Employment with Elevate is at-will subject to applicable law
• This is a project-based role tied to the FIFA World Cup 2026 schedule and operational needs

The job description is not all-inclusive. Elevate reserves the right to amend this job description at any time.

Elevate Staffing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.