At Bose Corporation we believe sound is the most powerful force on earth and for over 60 years we have been a company built on innovation excellence and independence. Privately owned fiercely customer-focused and driven by our values we continue to lead industries and transform lives through sound.

Today Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions we are shaping the future of audio technology automotive luxury and premium experiences. We invite you to join us in this transformation.

Job Description

The Order to Cash Specialist is responsible for executing the day-to-day Order to Cash activities for dealer distributor and export customers across the Americas and Export markets. This role supports order processing customer support invoicing credits returns and shipment coordination while ensuring accurate and timely execution of orders from order entry through invoicing.

The specialist works closely with Sales Logistics Distribution Finance and the Order to Cash Supervisor to ensure orders are processed accurately customers are supported proactively and shipments and invoicing are completed on time.

This role plays an important part in delivering a high level of customer service and operational execution consistent with a premium or luxury brand experience.

Key Responsibilities

Order Management & Execution

• Enter and manage sales orders for dealer distributor demo marketing endorsement trade show and export customers
• Ensure orders are entered accurately released appropriately and shipped on time
• Monitor open orders and backlog and help resolve order holds stock issues and credit blocks
• Coordinate with Logistics and Distribution on shipment scheduling and delivery status
• Provide shipment tracking order status updates and proactive communication to customers and Sales teams
• Maintain order status reports and backlog tracking tools

Customer & Commercial Support

• Support Sales teams with order status inventory availability and shipment timing
• Respond to dealer distributor and customer inquiries related to orders shipments invoicing and returns
• Support new customer onboarding and order flow setup
• Assist with dealer and distributor program execution including credits rebates co-op MDF and returns coordination
• Maintain customer master data and account records in ERP systems

Inventory Backlog & Supply Chain Coordination

• Work with Demand Planning and Supply Planning teams to monitor inventory availability and expected ship dates
• Provide visibility to Sales teams on inventory and order status
• Support backlog management and order prioritization during constrained supply situations
• Maintain reports related to inventory availability order status and demo allocations

Credit Invoicing & Cash Flow Support

• Ensure invoices are generated accurately and on time
• Process credit and rebill transactions and support pricing adjustments and corrections
• Process dealer and distributor credits after validating required documentation
• Support Accounts Receivable with dispute resolution and deduction research
• Help manage credit blocks and support cash collection follow-up where needed

Returns Export & Documentation

• Process return authorizations and coordinate return shipments
• Prepare commercial invoices and export documentation for international shipments
• Ensure export documentation is complete and accurate
• Coordinate returns related to dealers engineering and marketing/demo equipment

Process & Reporting Support

• Maintain order shipment backlog and credit tracking reports
• Support process improvement initiatives and system improvements
• Follow standard operating procedures and support documentation updates
• Escalate recurring issues related to orders invoicing shipping or credits

Key Performance Metrics

• Order entry accuracy
• On Time In Full (OTIF) shipment performance
• Backlog aging
• Invoice accuracy
• Credit processing cycle time
• Customer response and resolution time
• Order processing turnaround time

Skills & Experience

• Experience in Order Management Customer Service Sales Administration or Order to Cash operations
• Experience supporting dealer distributor export or B2B customers preferred
• Strong attention to detail and organizational skills
• ERP system experience (JDE SAP etc.)
• Strong communication and customer service skills
• Ability to work across Sales Logistics Finance and Supply Chain teams
• Problem solving and follow-through skills
• Experience with export documentation a plus

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Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities and we provide reasonable accommodations to ensure ideal conditions are met during the application process.