Manager, Product Support Services
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
Description
Manager Product Support Services
About Us:
At Sitecore our mission is to simplify how brands reach engage and serve people by delivering intelligent personalised digital experiences that connect the world. We empower the worlds most iconic brands to build lifelong relationships with their customersseamlessly smartly and at scale.
As the leading provider of agentic digital experience software Sitecore brings together content commerce and data into one composable platform that enables brands to deliver millions of meaningful adaptive experiences every day. Trusted by global leaders such as American Express Porsche Starbucks and LOréal Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.
Our foundation is our peoplea diverse passionate and collaborative global team spanning over 25 countries. We believe that every experience matters and that belief starts with how we work together.Our valuesguide how we lead innovate and are the behaviors that bring our mission and vision to life every day in every interaction.
As we continue to evolve we are actively cultivating AI skills across our teams to unlock new levels of creativity efficiency and insight. From engineering to customer experience AI capabilities are becoming integral to how we design build and deliver the next generation of digital more at
About the Role
This role leads Product Support Services team which is responsible for delivering highquality technical support aligned with Sitecores global support strategy. As a people manager youll focus on team performance capacity planning and ongoing development while staying close to the technical challenges your team handles. Youll balance daytoday operations with coaching process improvement and crossteam collaboration to ensure the team remains effective motivated and scalable as the business grows.
What Youll Do:
- Ensuring a well-functioning aligned with the global strategy as well as motivated team also acting as a primary person responsible for personnel management within the team
- Keeping overview of teams activities including support load active and planned tasks projects schedules
- Deciding and managing teams scheduling details task assignments overtimes performing local resource planning
- Providing performance management and goal setting for all members of the team making balanced task assignments promotions or role changes
- Ensuring the team is sufficiently loaded andtimelyreacting on any surplus or shortage of the teams resources
- Assistingteam members in solving work-related difficulties providing guidance on approaching various questions
- Ensuring integration and adaptation of junior engineers once they are assigned to a team as well as coordinating their ongoing growth and future development plans
- Participating in management meetings taking part in discussions as well as organization of process improvements within the team and the overall department
What Youll Need:
- Strong people management skills the position assumes directly managing and mentoring a team of technical engineers
- Strong technical backgroundthe position requiresanalysingof the technical challenges and selecting an efficient way to overcome those
- Demonstrable ability tomaintainproductivity in ever changing environment with competing priorities
- Fluent English
- Should be able tomaintainan efficient communication and meet targets under pressure
- 2-3 years of a prior managerial experience or the similar experience on a Lead/ Managerposition
- Effective time and project management skills
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race color ancestry religion gender national origin sexual orientation age citizenship marital status disability veteran status or any other local legally protected characteristic.
Required Experience:
Manager
About Company
Sitecore connects content, data, and personalization in one AI-powered platform. Move faster, work smarter, and create experiences that redefine what’s possible.
