HR Consultant 1 – Data Center People Support (On-site)

Description

The Oracle Human Resources team is looking for an HR Consultant 1 - Data Center People Support partner to join our data center operations team in Abilene Texas. The Oracle HR team is a results-oriented team that works with employees and leaders to help make Oracle a great place to work. We are a team of skilled human resource professionals who enjoy working in a collaborative environment within a fast-paced dynamic and innovative technology organization.

Oracle Data Centers operate 24/7 to support mission-critical cloud infrastructure. The HR Consultant 1 Data Center People Support is an on-site entry-level HR role supporting Abilene Texas. This position provides front-line HR assistance to employees and frontline leaders resolves routine people-support issues maintains accurate case documentation and partners with HR Centers of Excellence (e.g. HR Employee Relations Employment Practices People Projects & Solutions HR Ops/Payroll Benefits/Leave) to ensure timely resolution and appropriate escalation.

Work Environment Requirements:

This role supports a 24/7 operation and requires consistent on-site presence at the Abilene Texas facility including interaction with day and night shift teams. The role is subject to controlled-access protocols which may include biometric identity verification for secure site entry.

Coverage Model:

• Core on-site coverage: 7:00 a.m. 10:00 p.m. via overlapping shifts
• Example shifts (may vary): 7a4p 9a6p 1p10p
• Weekend/holiday coverage: rotating schedules
• Overnight coverage: structured handoffs and escalation path; on-call participation may be required based on site needs

Responsibilities

Responsibilities

• Serve as the on-site first point of contact for employee and manager HR questions; provide guidance on HR policies and procedures and escalate as needed.
• Perform structured intake triage and documentation in the case/ticketing system; maintain accurate records and coordinate next steps through resolution.
• Resolve routine employee experience matters (e.g. coworker conflict workplace norms minor conduct concerns) using established guidance and playbooks.
• Triage timekeeping and pay-impact questions for an hourly/overtime-eligible workforce (e.g. missed punches shift differential questions payroll navigation) and coordinate with HR Ops/Payroll or other COEs.
• Support managers with attendance process guidance and documentation (including time-sensitive steps such as NCNS/job abandonment processes per policy).
• Identify and escalate elevated-risk concerns (e.g. discrimination/harassment/retaliation allegations etc.) to COE partners per established triggers.
• Maintain on-floor presence across buildings/teams; build relationships with shift leaders and employees and identify recurring themes.
• Support HR projects as assigned (e.g. reports communications/collateral for HR initiatives).

Qualifications:

Minimum Qualifications

• Bachelors degree in Human Resources Business Psychology or related field or equivalent experience.
• Strong customer service mindset and comfort handling in-person employee questions.
• Strong written communication and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment while maintaining confidentiality.
• Willingness and ability to work an on-site shift-based schedule including rotating weekends/holidays.

Preferred Qualifications

• Internship or 612 months experience in HR employee services operations support or customer-facing support.
• Proficiency in Microsoft Office (Word Excel PowerPoint).
• Exposure to hourly workforce environments (operations manufacturing logistics facilities).
• Experience with case/ticketing systems and/or HRIS (or demonstrated ability to learn quickly).
• Comfort working in controlled-access environments with safety/security requirements.

Qualifications
Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $24.62 to $48.03 per hour; from: $51200 to $99900 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge skills experience market conditions and locations as well as reflect Oracles differing products industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical dental and vision insurance including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1