Central Follow Up Specialist (WA)Clinical Services

Why Planned ParenthoodWorking atPlanned Parenthood Great Northwest Hawaii Alaska Indiana Kentuckyis more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful healthcare services this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards and working to create a safe judgement-free space for anyone seeking Planned Parenthood our Central Follow-Up Specialist positionThe Centralized Follow Up Assistant is a non-licensed member of the clinical and administrative Centralized Follow Up CFU team that provides patient follow up management and affiliate health services in accordance with Planned Parenthood policies protocols and will you be doing! General: Works in accordance with affiliate Medical Standards & Guidelines MS&Gs; provide education and advice to patients within affiliate protocols and scope of practice as defined Results: When patients reach out to CFU to request their lab results the CFU Assistant can notify patients of normal test results (with the exception of Cervical Cancer Screening CCS tests and imaging results) and document that notification accordingly. The CFU Assistant will task the licensed CFU team members to review normal CCS results normal imaging results and all abnormal results to connect with the patient to review those resultsNotifications and Reminders: Send 3rd notification letters and reminder letters for recommended treatment/follow up/referrals and document their Appointments: Schedule appointments for patients for specific treatment follow up of abnormal lab results or in-house referrals and document their Morbidity Report CMRs: Complete and transmit CMRs for all positive reportable communicable diseases (chlamydia gonorrhea syphilis herpes HIV) to the county and/or state Public Health Department. Document CMRs Partner Therapy EPT: Transmit or phone in EPT to preferred pharmacies for patients partners in chlamydia gonorrhea and trichomoniasis cases according to state rules and regulations. Document EPT prescriptions Documents to Patients: Print pack stamp and mail hard copy letters via USPS in a HIPAA-compliant -Hours Consulting Nurse Communication: Scan in all after hours consulting nurse faxes into the Electronic Health Record EHR under the correct patient and task the appropriate CFU Triage RN for review and care coordination as Chart Communication: Respond to MyChart messages that request non-clinical needs (ie work excuse note medical records requests) or normal lab results (see above).Prior Authorization: Review process and notify patients of Prior Authorization claims for medications and Records: Abstract incoming medical records and task them to CFU Advance Practice Clinicians APCs to review; respond to incoming Release of Information ROI requests; forward ROI requested by subpoena to the Quality department for legal review. Document receipt or release of medical records : Review and respond to HEDIS requests from other duties as assigned; nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any Qualifications:High school diploma or Qualifications:Previous experience in an OB/GYN-related field preferred but not experience with any Planned Parenthood affiliate strongly experience with remote/telehealth work strongly with EHR systems and information technology strongly English/Spanish skills Range:$21.30 - $28.36Position Type: Full- time - Non-exempt Hybrid position must work in-person at a health center site at least 1 day a is a union role United Food & Commercial Workers 3000Benefits Eligibility:This position is eligible for PPGNHAIK benefits. As part of our total compensation we provide a comprehensive benefits plan including medical dental and vision plans retirement paid time off short and long-term disability and life insurance. For additional information about our benefits program please send an email to Other Information:All new hires are strongly recommended to have the COVID-19 vaccination including boosters. All new hires hired between September and April must present proof of receiving a current flu shot. What we expect from you adhere to our code of conduct policies procedures and you always demonstrate a high degree of you always support and model our customer service you value continuous learning and seek ongoing training and commitment to diversity:AtPPGNHAIK weve outlined our priorities and goals as we continue to cultivate and promote a diverse equitable & inclusive culture that champions dignity care and respect and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work Employment OpportunityPPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race color ethnicity national origin gender gender identity gender expression sexual orientation religion protected veteran status marital status age disability or any other status protected by applicable state or federal law.