Office & Operations Coordinator

Job Title: Office & Operations Coordinator

Location: Hybrid Remote and in person 3-4 days/week 642 N. Kedzie Ave.

Reports to: Director of Human Resources & Operations

Salary range: $48000-$55000

Job Type: Full-Time

FLSA Status: Non-Exempt

Department: Operations

Date of Last Revision: 4/16/2026

ORGANIZATION SUMMARY

Facing Forward to End Homelessness (Facing Forward) ends the cycle of homelessness for families and

individuals by offering hope help and housing. Facing Forward utilizes a Housing First model which

provides permanent supportive housing to chronically homeless individuals families and veterans.

Under this model we first ensure that clients have a safe stable home and then we empower them as

they lead a forward-facing life. By providing permanent housing and a full array of services including

case management healthcare referrals for substance abuse treatment mental health issues education

and job training we give homeless people in Chicago the tools they need to reclaim their lives.

VISION

Facing Forward is committed to empowering all individuals to envision a brighter future. We are always

striving to ensure our approach is reflective of the unique paths which have led people to Facing

Forward. We are committed to fostering a diverse equitable and inclusive environment where each

member of Facing Forward is empowered to be themselves share ideas and contribute to the mission

and vision of the organization. We believe that we are stronger together. We want to serve as a

foundation and work in partnership with clients staff vendors and community unity we

can work to prevent and end homelessness for our clients to partner and guide them on their journey

toward stability health and self-sufficiency.

POSITION SUMMARY

The Office & Operations Coordinator is responsible for the day-to-day coordination of office operations

across locations. This role ensures a well-functioning organized and fully supported work environment

by managing office logistics supplies inventory vendor coordination and IT equipment.

This position works closely with the Director of HR & Operations and the People & Operations

Coordinator to support administrative priorities internal projects and staff needs. The employee holding

this position may be required to perform additional duties to meet the organizations needs.

ESSENTIAL JOB FUNCTIONS

Office Operations (35%)

Manage daily office operations across all locations

Receive sort and distribute incoming mail; coordinate outgoing mail and deliveries

Maintain office kitchen and cleaning supply inventory; place orders as needed

Ensure shared office spaces are clean stocked and functional

Assist in coordination with janitorial staff and building management on maintenance repairs and

office needs

Track and manage office-related items such as keys badges and supplies

IT & Equipment Coordination (20%)

Maintain inventory of all IT equipment including laptops phones and accessories

Assist with coordination of new hire equipment setup and offboarding equipment return in

partnership with the People & Operations Coordinator and IT vendors

Track equipment assignments and maintain accurate inventory records

Purchasing & Vendor Coordination (15%)

Submit purchase and payment requests for office and operational needs

Track vendor invoices receipts and order statuses

Maintain vendor contact lists and support coordination of services as directed by the Director of HR &

Operations or People & Operations Coordinator

Administrative & Operational Support (20%)

Provide administrative support to the Director of HR & Operations on departmental priorities projects

and day-to-day coordination needs

Assist in the planning and coordination of staff meetings trainings and organizational events including

logistics and materials

Support internal operations initiatives and process improvements through administrative coordination

tracking and execution of assigned tasks

Serve as additional point of contact for staff regarding office-related and facility needs escalating

broader operational or HR-related matters as appropriate

Assist the People & Operations Coordinator with onboarding and offboarding logistics including

workspace setup and equipment coordination

Document & Records Coordination (10%)

Maintain organization and accuracy of shared operational documents including inventory logs vendor

records and internal trackers

Assist in updating and maintaining shared drive folders to ensure documents are current accessible

and consistently organized

Support the Director of HR & Operations in updating operational templates forms and administrative

documents as needed

Ensure version control of operational documents and archive outdated materials appropriately

QUALIFICATIONS

Education

Associates degree in business administration or related field or equivalent work experience

Experience

2-4 years of experience in office coordination administration or operations (nonprofit experience

preferred)

Skills and Abilities

Strong organizational skills and attention to detail

Ability to manage multiple priorities and meet deadlines

Strong communication and interpersonal skills

Ability to work independently and as part of a team

Proficiency in Microsoft Office Suite and related systems

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Work is performed remotely and in a typical office environment

Prolonged periods of sitting and working on a computer are required

Occasional standing walking bending and lifting of light office items (up to 20 lbs) may be

required

Frequent use of standard office equipment including computers phones and printers

WORK SCHEDULE

This is a hybrid position with standard office hours of Monday through Friday 9:00 a.m. to 5:00

p.m.

The role requires a combination of on-site presence at organizational locations and remote

workdays

Regular in-office presence is required based on operational and departmental needs

Attendance at meetings trainings and organizational events may occasionally be required in the

evenings and weekends

Flexibility to adjust schedule based on operational needs office coverage or organizational

priorities may be required

Equal Opportunity Employer

Facing Forward to End Homelessness is an Equal Opportunity Employer. We welcome and encourage

applications from individuals of all backgrounds. Employment decisions are made without regard to race

color religion sex pregnancy gender identity or expression sexual orientation national origin ancestry

citizenship or work authorization status age disability marital or family status military or veteran status

or any other characteristic protected by applicable federal Illinois or Chicago law.

Reasonable accommodations are available during the application and hiring process. Applicants who

require an accommodation may contact .

For benefits information please see the attached document.