School Programs Assistant
San Francisco, CA - USA
Job Summary
Under the supervision of the Manager of School Programs the School ProgramsAssistant is responsible for the scheduling and data management of K-12 and Higher Education visits and programs to ensure the effective delivery and smooth running of these programs. The position is also responsible for ensuring the assembly and distribution of resources for use in K-12 school programs (including guided tours teacher-guided visits and outreach efforts) and supports the logistics of K-12 and Higher Education school visits. The position serves as the primary point of contact for internal and external inquiries about scheduling K-12 School and Higher Education visits at SFMOMA.
Success for the School Programs Assistant will be to support the Education departments efforts to:
- Offer meaningful creative inquiry-based multi-modal shared experiences centered around the art of our time through programming resources multigenerational learning and community-based projects for children and their adult counterparts.
- Encourage exploration experimentation and creative problem-solving through a broad range of accessible programs and resources.
- Build and nurture relationships to engage diverse multi-generational audiences in school and family contexts particularly within the San Francisco Bay Area.
- After30 days:Establishunderstanding of key programs and processes in Education. Contribute to projects as assigned.Begin developing departmental cross-departmental and cross-divisional relationships.
- After 90 days: Demonstrate understanding of museum processes contribute to an increased number scale or variety of projects with increased project-management responsibility.
- After 1 year: Demonstrate increasing acumen with program coordination and project management skills including increased ability to work independently and problem-solve proactively on multiple simultaneous projects; contribute to refining departmental and cross-departmental workflows; and deepen key professional relationships.
Responsibilities & Duties
K-12 and Higher EducationProgramSchedulingand Logistical Coordination
- Fieldhigh volume ofrequests for K-12 school groupand Higher Educationvisits responding to inquiriesin a timely mannerand providingaccurateinformation to educators about SFMOMAsK-12school groupand Higher Educationofferings.Ensure that teachers understand the full range of programs offered and that they feel welcome and accommodated at the museum.
- Check and respond to School Tour and Higher Education e-mail inboxes for visit requests general information and confirmations and follow up accordingly.
- Schedule K-12 school visits and programs as well as Higher Education visits offered by the Education Department.Process bookings ticketing and send group confirmationsand visit instructions.
- Create updateandmaintainaccurateconstituent information within and between Tessitura (CRM) andArtifax(Venue Management) including biographical and relationship information and reporting.
- Maintain an accurate detailed database on all active K-2 museum educators and school guides including contact information tour schedules and activity reports.
- Reconcile end of year K-12 School and Higher Education visit attendance in Tessitura.
- Track and report on K-12 and Higher Education tour/program attendance demographics and statistics.
- Work with the Manager of School Programs Operations Security Exhibitions A/V and Visitor Experience to ensure the daily operations of on-site school programs run smoothly including logistical support (space bookings room setup security requests etc.) for K-12 school and Higher Education visits entrance and check-in of groups and communication of daily school visits schedule to other museum departments particularly Security Operations and Visitor Experience.
- Work directly with Visitor Experience staff to provide information and check-in packets for self-guided groups.
- Welcome and check-in scheduled K-12 school visits summer school/youth group tours and Higher Education groupsand serve as liaison with teachersinstructorsand group leaders to ensure all scheduling and logistical detailsregardingvisits are handled efficiently.
- Work with the Creative Services team to ensure accurate and timely communications about K-12 school and Higher Education visits and that applications for these programs are available via print pieces and newsletters.
- Conduct K-12 school tours as needed.
- Inventory and maintain materials supplies and resources for use on school programs.
- Coordinate assembly and delivery of art kits to SFUSD classrooms.
- Contribute to the evaluation and assessment of K-12 school and Higher Education programs and events.
Department-Wide
- Contribute tosupportandparticipateinDepartmental and cross-Divisionevents and programsincludingsome eveningsand weekends.
- Demonstrate a deep commitment to inclusion diversity equity and access both within and with the communities of diverse cultures backgrounds and gender identities served.
- Participate in and contribute to departmental divisional and organizational meetings committees and working groups.
- Perform other tasks and duties as mayreasonably berequested.
Qualifications & Skills
- Bachelors degree (B.A.) or equivalent combination of education and experience in office settings.
- Two (2) years of proven experience administrative experience preferably in a museum or related non-profit/educational or client service organization.
- A joy and passion for student learning. Experience in direct-service teaching youth preferred.
- Excellent public speaking skills.
- Excellent crowd management skills.
- Excellent collaboration skills.
- Patience and flexibility while working in a dynamic public environment.
- Excellent IT skills including MicrosoftOfficeSuite andproficiencywith project management and CRM and/or constituent database programs (e.g.Artifax Asana and Tessitura).
- Demonstrated organizational skills and a keenattention to detail with the ability to organize work set priorities and meet critical deadlines.
- Exceptional verbal and written communication skills to address a wide variety of audiences.
- Exhibits an awareness and sensitivity to cultural and other differences when working with partner organizations staff program participants artists other stakeholders and the general public.
- Must be able to visually inspect work. Ability to work with a computer and headset/phone for extended periods. Light lifting of furniture and resources and ability to move around a space.
- Ability to travel locally. Ability to register for a Lyft for Business account with SFMOMA. Access to a car preferred.
- Availability to work evenings and weekends as needed.
Working Conditions
- Role involves light lifting of furniture and resources.
- Availability to work some evenings and weekends.
All jobs posted will remain open for at least five business days.
We encourage both internal and external candidates to apply within theinitialopen posting period as the application close date may or may not be extended beyond will not be accepted afterapostinghas been closed.
Required Experience:
Junior IC
About Company
Visit one of the largest museums of modern and contemporary art in the United States and discover artists from around the world.