Senior Global Support Administrator

Revolution Medicines is a late-stage clinical oncology company developing novel targeted therapies for patients with RAS-addicted cancers. The companys R&D pipeline comprises RAS(ON) inhibitors designed to suppress diverse oncogenic variants of RAS proteins. The companys RAS(ON) inhibitors daraxonrasib (RMC-6236) a RAS(ON) multi-selective inhibitor; elironrasib (RMC-6291) a RAS(ON) G12C-selective inhibitor; zoldonrasib (RMC-9805) a RAS(ON) G12D-selective inhibitor; and RMC-5127 a RAS(ON) G12V-selective inhibitor are currently in clinical development. As a new member of the Revolution Medicines team you will join other outstanding professionals in a tireless commitment to patients with cancers harboring mutations in the RAS signaling pathway.

The Opportunity:

We are looking for a Senior Global Support Administrator to join the IT team in the Information Sciences department and contribute to delivering a seamless secure and globally aligned end-user computing experience to the RevMed community across a hybrid enterprise environment.

This advanced Tier II role blends technical troubleshooting endpoint administration and cross-functional coordination with a strong emphasis on operational excellence and user satisfaction. The ideal candidate thrives in a fast-paced evolving IT environment and enjoys solving complex problems while collaborating across regions.

Reporting to the Executive Director of IT but working closely with the Service Desk Manager this leader will be responsible for building a high-performing global support organization modernizing service delivery and ensuring a seamless secure and scalable end-user experience aligned with company growth and global expansion.

The Manager Global IT Support & End User Services will be accountable for the following:

Global Service Ownership & Strategy

• Manage the global end-user support function endpoint services and user experience.

• Define and implement a scalable support model that supports global expansion (US Europe APAC).

• Establish service delivery strategy including tiering escalation models and regional support alignment.

• Drive standardization of tools processes and user experience across all locations.

• Build strong productive relationships with regional IT leaders.

Operational Excellence & Service Management

• Leverage ITSM processes including incident request problem and change management within ServiceNow.

• Define and track Global Support SLAs KPIs and service metrics; drive accountability and continuous improvement.

• Lead major incident response for end-user impacting issues and ensure effective root cause resolution.

• Mature service delivery through automation self-service and knowledge management.

Team Leadership & Development

• Working with the Service Desk Manager develop a team of global support engineers and administrators (Tier 13).

• Build a globally distributed support model including potential regional or outsourced resources.

• Foster a culture of ownership accountability and customer-centric service.

End User Experience & Technology Enablement

• Own the global end-user computing environment including endpoint management provisioning and lifecycle.

• Ensure seamless onboarding/offboarding experiences through identity-driven automation.

• Partner with infrastructure security and application teams to deliver integrated user experiences.

• Champion initiatives that improve employee productivity and satisfaction.

Platform & Tool Administration

• Key oversite administration and support of core platforms such as Microsoft 365 ServiceNow Egnyte and collaboration tools.

• Ensure effective integration of identity (Entra ID) device management (Intune/JAMF) and SaaS platforms.

• Drive adoption and optimization of enterprise tools to reduce friction and improve usability.

Automation & Continuous Improvement

• Identify and implement automation opportunities across provisioning support workflows and service delivery.

• Reduce manual effort through scripting integrations and platform capabilities.

• Partner with engineering teams to implement scalable repeatable solutions.

Global Expansion & Program Delivery

• Lead end-user technology readiness for new office buildouts and international expansion.

• Coordinate with regional IT and business stakeholders to ensure consistent service delivery.

• Participate in cross-functional initiatives supporting company growth and operational scaling.

Vendor & Asset Management

• Work with Service Desk Manager to oversee endpoint lifecycle management and asset tracking processes.

• Partner on vendor management for hardware support services and end-user platforms.

• Support software and hardware standardization efforts.

Required Skills Experience and Education

• 7 years of experience in IT support endpoint engineering or end-user services.

• 2 years of experience in a formal leadership or team management role.

• Proven experience scaling IT support in a global or multi-site environment.

• Strong experience with:

  • Microsoft 365 (Exchange Teams OneDrive)

  • Azure AD / Entra ID (SSO provisioning identity lifecycle)

  • Endpoint management (Intune JAMF)

  • ITSM platforms (ServiceNow preferred)

• Experience defining and managing SLAs KPIs and service performance metrics.

• Strong operational mindset with experience improving service delivery through process and automation.

• Excellent communication skills with ability to engage technical and non-technical stakeholders.

• Demonstrated ability to lead through change in a fast-paced high-growth environment.

Preferred Skills:

• Experience supporting global expansion (Europe/APAC).

• Familiarity with SaaS-based environments and modern IT architectures.

• Experience with automation (PowerShell Python or similar).

• Knowledge of security best practices and Zero Trust concepts.

• Experience in regulated environments (GxP a plus).

• ITIL certification or equivalent experience.

#LI-Hybrid #LI-YG1

We are aware of recent recruitment scams in which individuals or organizations falsely represent themselves as being affiliated with Revolution Medicines. These scams may appear as false job advertisements or unsolicited contacts through communication or chat platforms email phone or text message.

Please note that Revolution Medicines does not extend unsolicited employment offers and will never ask candidates to provide financial information purchase equipment or pay fees as part of the hiring process. All legitimate communication from Revolution Medicines will come from an official @ email address.

If you believe youve been contacted by someone impersonating a Revolution Medicines recruiter please report it to so we can share these impersonations with our IT team for tracking and awareness.