Peer Review Performance Manager

Job Description:

We believe in bold ideas diverse perspectives and the drive to transform knowledge into impact. Here your curiosity fuels progress your voice shapes innovation and your ambition helps redefine whats possible within science and learning. We are a culture that obsesses over impact challenges and drives whats next to power infinite possibilities for our customers colleagues and society at large.

About the Role:

The Peer Review Performance Manager is responsible for the daytoday delivery and performance of peer review services across a defined segment of the Research Publishing journal portfolio with a primary focus on externally managed editorial offices. Reporting to the Senior Manager this role ensures consistent highquality peer review and editorial office services aligned with Wiley Peer Review standards and best practices. The role uses performance data service benchmarks and customer insight to monitor editorial office performance and drive continuous improvement.

Acting as a key escalation point the Peer Review Performance Manager supports effective service delivery to editors societies and publishing partners while safeguarding the integrity of peer review workflows. The role works closely with internal stakeholders to improve author and editor experience across the peer review lifecycle.

Job Responsibilities:

Oversee the daytoday delivery of peer review and Journal Editorial Office services across an assigned portfolio of Research Publishing journals.

Monitor and manage editor editorial office and vendor partner performance using data service benchmarks and defined KPIs to drive improvement and address underperformance.

Deliver highquality customer service by managing queries and escalations through a CRM system ensuring data quality consistent usage and effective reporting to identify root causes and implement corrective actions.

Provide journallevel oversight of peer review workflows from submission through final editorial decision and export to Content Operations ensuring adherence to best practices and service standards.

Review and optimize editorial workflows to improve efficiency standardisation and alignment with peer review policies implementing journallevel changes where required.

Collaborate with Publishing Development Partner Publishing Editorial Data Analysts and other internal teams to share insights support strategic initiatives and contribute to crossfunctional improvement projects.

Required Qualifications:

Bachelors degree or equivalent professional experience in publishing information management or a related field.

Peer review or editorial office management experience.

Experience managing performance using data metrics and service benchmarks.

Experience working with CRM systems for query and escalation management.

Knowledge of scholarly publishing workflows and peer review best practices.

Ability to analyse operational data and translate insights into improvement actions.

Strong organisational and timemanagement skills with the ability to manage multiple journals and priorities.

Clear professional written and verbal communication skills suitable for editors societies and internal stakeholders.

Proven problemsolving skills including rootcause analysis and issue resolution.

Ability to manage sensitive performance conversations in a professional objective manner.

Ability to selfstart and operate autonomously proactively identifying priorities driving work to completion and escalating issues appropriately when support or decisions are required.

Preferred Qualifications:

Experience supporting externally managed editorial offices societies or vendormanaged editorial models.

Experience working in academic scholarly or STM publishing environments.

Experience contributing to or leading operational improvement or change initiatives.

Familiarity with editorial performance reporting tools and selfservice analytics platforms.

Experience supporting journal transitions editorial office model changes or onboarding new partners.

We power infinite possibilities.

For more than 200 years weve transformed knowledge into discoveries that shape the world. Today our global team of innovators creators and experts is driving whats next in science education and publishingcreating impact that reaches everywhere.

Were not just observers of progress. Were the ones accelerating scientific breakthroughs advancing learning and sparking innovation that redefines entire fields and improves lives.

Here your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race color religion sex sexual orientation gender identity or expression national origin disability protected veteran status genetic information or based on any individuals status in any group or class protected by applicable federal state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates needle movers and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development and through a robust body of employee programing we facilitate a wide range of opportunities to foster community learn and grow.

We are committed to fair transparent pay and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wileys good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom Canada or USA. It is anticipated that most qualified candidates will fall within the range however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors including but not limited to geographic location skills and competencies.

When applying please attach your resume/CV to be considered.

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