Care Coordinator IKC Akron, OH

Posting Date

Join DaVita Integrated Kidney Care (IKC) as a Care Coordinator

It takes a village to care for our patients and as a Care Coordinator (CC) youll be at the heart of that Village. Youll be a key player on our care team helping some of our most complex patients navigate their chronic conditions while ensuring they receive the highest quality care. Youll work closely with Nurse Practitioners and RN Case Managers to coordinate care facilitate resources and keep the patient journey moving smoothly.

Location:

• Travel within the assigned market to DaVita clinics and/or Nephrology Practices in Akron OH and surrounding areas

• Commute to/from centrally posted location: 90 minutes

• Mileage Reimbursed - reliable personal transportation required

Position Details:

• Work in clinics/partner practices (as required 3-5 days) remaining days remote

• Full-Time MondayFriday schedule

• Daily start time between 7:008:00 AM

• Must provide flexibility as needed to meet patient and clinic needs

• Remote work environment must include a quiet private space with high-speed internet

Care Coordinator Responsibilities

• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments

• Perform outbound calls and respond to inbound calls from patients providers and Village resources

• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed

• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed

• Identify eligible resources for members and collaborate with Integrated Care Nurses dialysis clinics health plans and other stakeholders to help members enroll in programs

• Communicate directly with patients in a timely and professional manner

• Maintain accurate complete and confidential documentation

• Demonstrate exceptional two-way communication both oral and written

Engagement Specialist Responsibilities (May represent up to half of total role responsibilities)

• Facilitate CHE completion in nephrology offices dialysis clinics or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments

• Perform outbound calls to patients caregivers and clinics for CHE scheduling reminders and rescheduling; schedule telehealth CHEs for patients unable to attend in person

• Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate

• Maintain accurate documentation and communicate patient updates to the care team

• Demonstrate exceptional interpersonal skills to build trust influence patient participation and overcome barriers to engagement

• Organize outreach efforts by urgency and importance to maximize patient impact

Qualifications:

• High school diploma or GED required

• 2 years of experience in a professional office environment

• Ability to handle confidential information with discretion and sound judgment

• Strong verbal communication skills

• Proficiency in Microsoft Office Excel and Outlook

• Prior experience with Electronic Medical Records preferred

• Commitment to service excellence and patient satisfaction

• Ability to work autonomously while collaborating effectively with the team

• Home workspace must provide a quiet private environment with reliable high-speed internet

Preferred Qualifications:

• 13 years clinical medical office experience

• CNA or MA experience is a plus

• Experience coordinating care (referrals care management etc.)

• Familiarity navigating insurance payers

• Experience in direct patient care or support

• Prior medical office environment experience

Why Youll Love Working Here:

• Make a direct impact on the lives of patients with complex chronic conditions

• Be part of a mission-driven collaborative care team

• Flexible hybrid schedule with opportunity for professional growth

What Well Provide:

More than just pay our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical dental vision 401(k) match paid time off PTO cash out

• Support for you and your family: Family resources EAP counseling sessions access Headspace backup child and elder care maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVitas online training platform StarLearning.

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At DaVita we strive to be a community first and a company second. We want all teammates to experience DaVita as a place where I belong. Our goal is to embed belonging into everything we do in our Village so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited hired assigned and promoted without regard to race national origin religion age color sex sexual orientation gender identity disability protected veteran status or any other protected characteristic.

This position will be open for a minimum of three days.

Required Experience:

IC