Front Office Manager

Do you enjoy making others smile and making their day better

At The Sunray Companies our mission is to empower support train and develop our people to enhance the lives of our guests and each other.

Job Summary

As a Front Office Manager you are one of the first ambassadors that a guest comes into contact with and your friendly authentic approach creates a unique and personalized guest experience when the guest checks in. The successful FOM will tailor their approach by reading cues from a guest to ensure when they check in the guest feels at home. At Hampton Inn we believe that every ambassador is an innovator explorer and relationship builder - someone who is able to identify the key details that make something uniquely interesting and provide guests with intriguing information about the locale.

No matter what position you are in there are a few things that are critical to success making sure you have a safe work environment following company policies and procedures ensuring your uniform and personal appearance are clean and professional maintaining confidentiality complying with quality assurance standards and protecting company assets. The front desk agent role will be on your feet and moving around (stand sit or walk for an extended period of time) and taking a hands-on approach to your work (move lift carry push pull and place objects weighing less than or equal to 20 pounds without assistance). Doing all these things well (and other things that come your way) is the foundation of the job. Ultimately the real hallmark of the Front Desk Agent is driving a best-in-class guest experience inspiring guests and associates alike to live life to discover.

JOB REQUIREMENTS

Ability to verbally communicate effectively with guests and co-workers.
Good computer and phone skills
Ability to handle transactions in an accurate manor
Pushing pulling bending stooping and upward reaching.
Some exposure to cleaning chemicals
Great relationship building skill and salesmanship
Practice the Basics of Brilliant Hosting at all times
Check guests in and out finish daily checklist and log guest mail and faxes.
Assist in blocking of reservations and any cancellations.
Inform guests about hotel services directions room rates and amenities.
Operate and/or explain TDD operation for guests.
Salary negotiable based on experience

Education Required: High School Diploma

Benefits include

Health insurance
Dental Insurance
Vision Insurance
Other ancillary insurance products available
401k with a Match
Paid vacations
Monthly bonus

This is a rotating schedule including holidays evenings nights and weekends. Please apply in person or send resumes to

Required Experience:

IC