Desktop Infrastucture Support Engineer
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title:
Desktop Support Engineer / IT Infrastructure Support Analyst
Department:
Infrastructure Services (IS)
Experience Required:
- 46 years of experience in Desktop Support / IT Infrastructure Support
Job Summary:
We are seeking a skilled Desktop Support Engineer to provide onsite and remote technical support for end users. The ideal candidate will have strong troubleshooting skills experience in desktop/laptop support and the ability to manage IT assets while ensuring compliance with data security standards. This role requires excellent communication skills including bilingual proficiency in English and Canadian French.
Key Responsibilities:
End-User Support
- Provide technical support to end users for desktops laptops mobile devices and peripherals.
- Diagnose and resolve hardware and software issues in a timely manner.
- Deliver excellent customer service and handle user queries effectively.
Desktop & Device Management
- Install configure and troubleshoot operating systems (Windows) and related software.
- Perform PC builds OS installations and system configurations for new joiners.
- Manage and execute PC refresh activities as per defined targets.
- Apply system updates patches and configuration changes.
Infrastructure & Hardware Support
- Troubleshoot issues related to Dell hardware and other desktop/laptop devices.
- Provide basic support for servers networking devices firewalls and cabling.
- Assist with network-related troubleshooting and connectivity issues.
IT Asset Management
- Manage maintain and protect physical IT assets.
- Track and document hardware/software inventory and usage.
Event & Meeting Support
- Provide technical setup and support for meetings conferences and events.
- Support Teams meeting rooms and collaboration tools.
Service Delivery & Compliance
- Ensure adherence to Information Security and Data Compliance policies.
- Meet SLAs for incidents and service requests (target: 100% compliance).
- Participate in audits and ensure proper documentation.
Collaboration & Coordination
- Coordinate with offshore teams and third-party vendors for issue resolution.
- Participate in weekly/monthly customer meetings and provide activity reports.
- Provide on-call support during weekends or after business hours when required.
Mobility & Field Support
- Travel to nearby client locations to provide onsite support when necessary.
Required Skills:
Technical Skills
- Strong troubleshooting skills for desktops laptops and Windows OS
- Experience with hardware installation configuration and maintenance
- Knowledge of Dell hardware and peripherals
- Basic understanding of:
- Servers
- Network devices
- Firewalls
- Cabling
- Servers
- Experience with software installation patching and updates
- Familiarity with Microsoft Teams meeting room setup and support
Soft Skills
- Excellent communication and customer-handling skills
- Strong problem-solving and analytical abilities
- Ability to work independently and in a team environment
- Good listening and interpersonal skills
Required Skills:
Experience (Years): 4-6 Essential Skills: Work with project teams throughout the organization to design implement and manage CDN infrastructure using Akamai to ensure high availability performance and scalability for customer facing applications and business processes. Handle multiple priorities and assignments with excellence and precision. Be a part of a 24/7/365 organization (some after hours support is expected as part of normal on-call rotation). Directly support line of business development teams provide guidance to them on implementation and changes for customer facing applications Develop and maintain security protocols and measures to protect CDN infrastructure from cyber threats. Monitor and analyze network performance identifying and resolving issues to optimize content delivery of critical applications. Collaborate with cross-functional teams to integrate Akamai CDN solutions with existing systems and applications. Collaborate with information security teams to implement DDoS protection strategies and other security measures in the CDN. Provide technical support and guidance to clients and internal teams regarding CDN and security best practices. Work closely with vendor and professional service teams on delivery related activities and strategy. Qualifications: Bachelors degree in Computer Science Information Technology or a related field. OR similar work experience. Strong understanding of network protocols (HTTP/HTTPS DNS TCP/IP). Proven experience as a CDN Engineer or similar role with a strong focus on -depth knowledge of Content Delivery Network technologies including caching load balancing and content optimization. Excellent problem-solving skills and attention to detail. Strong communication and teamwork abilities. Experience supporting 24/7/365 customer facing applications at enterprise scale. Awareness and experience with cybersecurity tools and practices such as firewalls intrusion detection/prevention systems and encryption. Proficiency in scripting and automation (e.g. Python Bash) a plus. Relevant certifications (e.g. CISSP CEH) are a plus but not required.
