Learning Technology Specialist

Job Description

Position Summary

The Division of Information Technology at Stevens Institute of Technology is seeking a motivated and service-oriented Learning Technology Specialist to join the Office of Learning Technology. This full-time position reports directly to the Associate Director Learning Technology and plays a vital role in supporting technology-enhanced teaching and learning across the university. This is a hybrid position requiring a regular on-campus presence depending on team needs.

The Learning Technology Specialist provides students faculty and staff with comprehensive support and training in the effective use of learning technologies including extended reality (XR) tools across face-to-face hybrid and online instructional environments. The successful candidate will contribute to enhancing the teaching and learning experience by facilitating technology adoption promoting best practices and supporting innovative instructional approaches.

Key Responsibilities

• Provide day-to-day support for university-provided learning technology tools such as Canvas Zoom Panopto Poll Everywhere Gradescope and Turnitin.

• Assist with the maintenance and administration of the Canvas Learning Management System including basic configuration troubleshooting and support for LTI integrations.

• Manage and resolve support tickets diagnosing and troubleshooting learning technology issues while delivering timely professional and customer-focused solutions.

• Develop update and maintain knowledge base articles guides and other support resources for learning technologies and services.

• Coordinate develop and deliver in-person and online training sessions for faculty staff and students.

• Follow established support processes workflows and documentation standards to ensure consistent and high-quality service delivery.

• Collaborate with faculty and staff to support the effective integration of instructional technologies into face-to-face online and hybrid courses.

• Assist in identifying evaluating testing and implementing new and emerging technologies to enhance teaching and learning.

• Assist students faculty and staff in effectively using the XR Lab and its equipment.

• Work with the XR Lab team to support the delivery of XR learning experiences and related projects.

• Support project work within the Learning Technology team and other IT initiatives.

• Provide occasional after-hours or on-call support to meet the needs of the university.

• Perform other duties as assigned.

Required Qualifications

• Bachelors degree in Instructional Technology Instructional Design Information Technology or related field

• Familiarity with learning management systems (Canvas or similar) and common instructional technologies

• Ability to quickly learn new software systems and technical procedures

• Strong customer service orientation and excellent verbal and written communication skills

• Strong analytical troubleshooting and problem-solving skills

• Capable of working in a fast-paced dynamic and highly collaborative environment

Preferred Qualifications

• Knowledge of instructional design principles accessibility best practices and technology-enhanced pedagogies

• A passion for and experience with extended reality (virtual reality mixed reality augmented reality) and related tools and technologies

• Experience in data analysis and reporting

Department

Compensation Range

Benefits Guidebook

EEO Statement:

Stevens Institute of Technology is an Equal Opportunity Employer. Accordingly Stevens adheres to an employment policy that prohibits discriminatory practices or harassment against candidates or employees based on legally impermissible factor(s) including but not necessarily limited to race color religion creed sex national origin nationality citizenship status age ancestry marital or domestic partnership or civil union status familial status affectional or sexual orientation gender identity or expression atypical cellular or blood trait genetic information pregnancy or pregnancy-related medical conditions disability or any protected military or veteran status.

Stevens is building a diverse faculty staff and student body and strongly encourages applications from people of all backgrounds. Stevens is a federal contractor under the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973 as well as other federal seeks candidates who will contribute to a welcoming and inclusive environment for all students faculty and staff.