Key Responsibilities

Vendor Research Outreach & Onboarding (Primary Focus):

• Source and research service providers using Google Maps search engines or AI tools (e.g. Copilot) based on project needs and locations.
• Log potential vendors into standardized trackers with accurate contact and service area data.
• Conduct direct outreach to vendors via phone and email to explain subcontractor opportunities.
• Guide interested vendors through the onboarding process including documentation answering questions and uploading files to internal systems.
• Identify which locations each vendor can service and track accordingly.
• Provide status updates and flag onboarding completions to the internal team.
• High-volume outbound calling capability (4060 calls per day target)
• Explain program value overcome hesitation and secure commitments
• Follow-through with urgency to move vendors to completion

Vendor Compliance & Contract Administration (Secondary Support):

• Support internal vendor compliance efforts to ensure alignment with client and company standards.
• Educate new and existing vendors on compliance and performance expectations.
• May be asked to assist in issuing vendor agreements and amendments in coordination with Legal and Risk Management teams.
• Submit and track Internal Change Forms for accurate record-keeping (SOX compliant).
• Maintain databases and spreadsheets to track contract documentation compliance materials and onboarding progress.

Qualifications

Required (Knowledge Skills Abilities and Experience):

• Excellent communication skills both verbal and written
• Minimum 3 years in a role that involves:
  • High-volume phone-based outreach (call center inside sales account development vendor management or dispatch environments preferred)
  • Convincing/persuadingexternal parties.
  • Managing structured onboarding/compliance tasks (e.g. contracts insurance verification licensing or regulated documentation)
  • Comfortable working in a metric-driven environment with recorded calls & performance tracking
  • Detail-oriented enough to validate insurance & compliance requirements
  • Competent with spreadsheet tracking and structured workflow processes
  • Experience working with contractors service providers trades or vendors strongly preferred

Remote Work Requirements

• Highspeed internet (150-300 mbps. download) is required for this role. Connection must support video meetings remote system access consistent productivity with uninterrupted workflow.
• Employees must have a quiet distractionfree workspace suitable for professional phone conversations and to protect customer information.
• Cameraon participation is required during meetings and trainings as we operate in a fully virtual environment and rely on video presence for collaboration engagement and team connection.
• The workspace must be able to accommodate multiple screens and provide an ergonomic setup that supports productivity.
• To maintain business continuity employees are expected to have a backup plan for connectivity disruptions including access to an alternate location (such as a coworking space library or other reliable environment) in case of home internet or power loss.

Preferred

• Phone sales experience
• Experience supporting facilities maintenance or servicebased operations
• High attention to detail and strong organizational skills
• 35 years of professional experience in administrative support customer service recruiting or vendor management preferred
• Comfortable using Microsoft Office (especially Excel and Word) online research tools and AI-enabled platforms preferred
• Strong ability to follow structured processes and escalate appropriately when needed
• Able to multitask in a fast-paced deadline-driven environment
• Self-directed with the ability to work independently and with a team
• Willingness to learn new technologies and support evolving business needs

Key Competencies & Traits

• Calm composed and decisive in highurgency situations
• Strong sense of ownership and accountability
• Highly organized with strong timemanagement skills
• Collaborative and adaptable across teams and systems
• Comfortable working in a metric driven environment

C&W Services is an Equal Opportunity employer to all protected groups including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services please call the ADA line at 1- or email. Please refer to the job title and job location when you contact us.