Claims Handler - Credit Hire

Salary 26700 to 28000

Are you someone who thrives on problemsolving enjoys investigating information and loves delivering great outcomes for customers
This role would suit someone who has experience in motor claims credit hire repair management or liability assessmentor someone ready to step up and develop their expertise in a fastpaced customerfocused environment. If youre confident communicating with customers and third parties and enjoy working through complex information to reach fair decisions this could be a great next step for you.

A bit about the job

As a Credit Hire Handler youll play an important role in managing credit hire repair and liability decisions to help us deliver brilliant service for our customers. Youll join a supportive claims team that works collaboratively to investigate claims validate policy cover and negotiate fair settlements. Your work will ensure accurate decisions cost control and smooth journeys for customers during what can often be a stressful time. Youll be accountable for progressing each claim effectively capturing accurate data and keeping customers and thirdparty representatives informed throughout.

Skills and experience were looking for:

• Experience in motor claims credit hire or repair management is required.

• Strong communication skills with the ability to manage expectations and build effective relationships

• Confident decisionmaking with the ability to interpret information and assess liability

• Ability to balance customer outcomes with strong costcontrol and negotiation

• Comfortable working with multiple systems and maintaining high levels of accuracy

Ways of Working

Our hybrid model offers a best of both worlds approach. This role follows a 50:50 split between home and office working giving you the flexibility of home working combined with the connection and collaboration of the office.

Please note: Training will be officebased to ensure you feel supported confident and set up for success before moving into the hybrid working pattern.

Benefits

We recognise we wouldnt be where we are today without our colleagues which is why we offer excellent benefits designed to suit your lifestyle:

• 9% employercontributed pension

• 50% off home motor and pet insurance plusfree Green Flag breakdown cover

• Additional optionalHealth and Dental insurance

• EV car scheme

• Generous holiday allowance

• Buy as you earn share scheme

• Employeediscounts and cashback

• Plus many more

We want everyone to get the most out of their time at Direct Line. Thats why weve created a benefits offer that supports your whole lifenot just your working hours. With real choice flexibility and balance built in youll have the space to focus on what matters most to you. Our benefits are about more than money; they recognise who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer and we believe diversity of background and thinking is a real strength. Were proud to be one of the UKs Top 50 Inclusive Employers and are committed to ensuring everyone can be themselves and thrive.

We know youre more than a CV. The things that make you you are what bring potential to our business. If you need adjustments during the recruitment process our team will be happy to support you.