Guest Services Representative Info Desk PTDays
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Job Location:
Carmel, IN - USA
Hourly Salary:
$ 17 - 28
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Description
- The Leapfrog Group - Grade A for quality and patient safety
- U.S News & World Report - High Performance in COPD
- Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program (MBSAQIP)
- Robotic Center of Excellence - Surgical Review Corporation (SRC)
Summary:
Exemplifies standards of hospitality and service to all of our internal and external customers. Greets and directs visitors residents and their families to their destination and is a resource for information and guidance. Always provides exceptional customer service with every interaction. Monitors front door entrance to ensure resident safety. Ensures that visitors sign in/out of visiting log. Clerical duties as assigned.
Responsibilities:
all guests entering lobby with a sincere greeting exhibiting proper guest relations skills and a positive approachable attitude with every interaction.
guests in looking up resident location information in accordance with policies and procedures (ie. HIPPA security etc).
assists guests in obtaining a wheelchair provides general assistance or accompanies them to their destination as appropriate.
the initiative to maintain a safe and attractive environment within the facility and immediate property.
security of any suspicious person or behavior accident or circumstance that may cause damage or injury.
direction or assistance to those in the lobby to ensure their safety and the safety of others.
closely with staff to comfort families in an effort to stabilize highly emotional situations.
complaints real time within the department. Channels complaints or problems to appropriate staff; assists in resolving conflicts and acts as an intermediary between patients/residents families and staff.
concierge services to patients/residents and visitors as appropriate
assistance with guest complaints/concerns by maintaining knowledge of resources and service recovery procedures.
knowledge of all system-wide services to assist guests in any way possible.
information regarding local accommodations travel restaurant directions etc.
a caring and courteous attitude and represents the hospital in a positive manner to all persons noted above.
and contributes positively to intra-departmental and inter-departmental relationships.
the confidentiality of employees and departmental information with no infractions.
a safe and efficient working environment by adhering to hospital and department policies and procedures.
to Infection Control and Quality Assurance Policies and Procedures at all times.
appearance of work area(s) according to department standards at all times.
to all safety regulations reporting any variances to supervisor immediately.
and actively participates in all in-services as required.
all incidents irregularities unsafe conditions equipment and/or unusual occurrences to supervisor immediately.
residents to ensure that high risk for elopement residents do not leave the facility.
residents who are sitting out in the front of the building.
residents via screen who are in courtyard.
functions as assigned.
duties as assigned.
facility main phone line and appropriately transferring calls.
Other Information:
Working Conditions:
Manual: significant manual skills/motor coord & finger dexterity
Occupational: Little or no potential for occupational risk
Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force
Physical Environment: Generally pleasant working conditions
Company: Putnam Hospital Center
Org Unit: 991
Department: Security
Exempt: No
Salary Range: $17.00 - $28.50 Hourly
Required Experience:
Unclear Seniority
About Company
Our hospitals, medical practice and care centers are located throughout New York’s Hudson Valley and Western Connecticut. At every location, you’ll find excellent convenient care, a personalized approach, a connected team, and access to our network of doctors. Find care now.
