Advising Outreach Specialist

Agency

Department

INSTRUCTIONS TO APPLICANT:

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• Use the Upload button to add each document.
• You will be able to upload up to 5 documents. Be aware that the maximum size allowed for any one document is 5MB.
• All documents must be electronically submitted through the Texas A&M Online Employment Services website to be considered.
• Incomplete or improperly submitted applications may be excluded from consideration.
• Please do not withdraw your application in an attempt to upload a missing document instead please email HR for help.

Please provide the following documents:

• Cover Letter
• Resume/CV
• Three professional references with complete contact information (Unsolicited letters of recommendation will not be considered).
• Transcripts (Unofficial will be accepted with application. Official transcripts are required upon acceptance of verbal offer).
  If transcripts are from an international institution it is the responsibility of the prospective faculty member to have the transcripts translated and evaluated by an approved credential evaluator.

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A Presidential proclamation issued on September 19 2025 imposes a $100000 fee on new H-1B petitions filed after September 21 2025. Please be advised that Texas A&M University will NOT pay this fee. Therefore if you need immigration sponsorship for your employment we recommend that you consult with your private immigration counsel at your own expense to ascertain whether your current immigration status would make a potential offer of employment from Texas A&M University subject to this fee.

In addition on January 27 2026 Texas Governor Abbot issued a moratorium on the filing of any new H-1B unless approved by the Texas Workforce Commission. Accordingly if you will now or in the future require sponsorship for employment visa status this moratorium may affect our ability to employ you should you be selected as the final candidate.

SUMMARY:

As a member of the Undergraduate Academic Advising office within the broader Student Success Center the Advising Outreach Specialist is a part-time (2029 hours per week) position that supports student retention initiatives through proactive targeted outreach that addresses barriers before they lead to stop-out.

Based at the Commerce campus but also having a presence at the Dallas site at regular times this position will report directly to advising leadership and will interface directly with students via in-person and virtual meetings as well as through email phone call and text messaging.

By dedicating time to direct evening and off-hour communicationwhen many students are most availablethe Advising Outreach Specialist strengthens connections with students and ensures timely access to support resources. Through relationship-based interventions and strategic outreach efforts this position plays a key role in enhancing student persistence and fostering a more student-ready campus.

This is a grant-funded position. The anticipated duration of funding is a minimum of two and a half (2.5) years aligned with the grant timeline. Continued employment is contingent upon renewed grant funding or restricted funds.

DUTIES & RESPONSIBILITIES:

1. Targeted Retention Outreach 40%

• Conduct proactive outreach to students identified as at risk of stop-out.
• Prioritize outreach to students experiencing academic difficulty disengagement or enrollment barriers.
• Utilize phone calls text messaging email and virtual platforms including evening and off-hour communication.
• Identify persistence barriers and connect students with appropriate campus resources.
• Document all outreach efforts and student interactions in EAB Navigate.

2. Academic Recovery Support (Probation & Suspension Students) 30%

• Assist students on academic probation or suspension in initiating structured academic recovery plans.
• Clarify reinstatement requirements academic expectations and next steps.
• Collaborate with the Leadership Team to develop individualized strategies to strengthen academic performance.
• Monitor student progress and provide accountability-based follow-up communication.

3. Early Registration Outreach & Enrollment Momentum 20%

• Conduct targeted outreach campaigns to encourage early course registration.
• Communicate the academic and financial benefits of timely enrollment.
• Support students in resolving registration holds or barriers.
• Track outreach results and contribute to improved registration timelines.

4. Collaboration Reporting & Site Presence 10%

• Maintain a visible and accessible presence at the Dallas site at strategic times of the semester.
• Collaborate with advising staff to identify outreach priorities and student trends.

• Provide updates on engagement metrics and outcomes.
• Participate in departmental meetings trainings and retention initiatives.

MINIMUM REQUIREMENTS:

• Education: Bachelors degree or equivalent combination of education and experience.

• Experience / Knowledge / Skills: One year of related experience. Strong interpersonal and communication skills particularly in one-on-one engagement.

• Ability to: Ability to conduct sensitive and supportive conversations with students facing academic challenges. Demonstrated ability to work independently and manage outreach efforts effectively.
• Licensing/Professional Certifications: None
• Physical Requirements: None
• Other Requirements: Comfort with evening and flexible scheduling to meet student availability including transportation between Dallas and Commerce.

PREFERRED EDUCATION / SKILLS/ EXPERIENCE:

• Experience in academic advising student services enrollment management retention initiatives or a related field preferred.
• Experience working with students on academic probation or suspension.
• Familiarity with student information systems and CRM platforms.
• Bilingual skills are a plus.

SUPERVISION OF OTHERS:

May supervise graduate assistants or student workers as needed.

WORK SCHEDULE:

• Part-time 2029 hours per week.
• Includes evening and occasional off-hour availability to align with student schedules.
• Occasional on-site presence at the Dallas site is required.

IMPACT OF THE ROLE:

Through earlier intentional and relationship-based outreach the Advising Outreach Specialist strengthens student engagement supports academic recovery promotes timely registration and contributes meaningfully to improved retention and continued enrollment. This role is central to advancing a coordinated student-ready approach to undergraduate success at East Texas A&M.

WHY WORK AT EAST TEXAS A&M UNIVERSITY

Competitive Benefits & Work-Life Balance:

• Employee tuition assistance for masters and doctoral programs.
• Comprehensive benefits package including health dental vision life and long-term disability insurance.
• ETAMU contributes to employee health and basic life insurance premiums.
• 12-15 days of annual paid holidays plus up to eight hours of paid sick leave and vacation each month.
• Automatic enrollment in the Teacher Retirement System of Texas (TRS) with optional additional retirement plans (ORP).
• Physical wellness program and wellness release time for eligible employees.

Career Growth & Development:

• Access to cutting-edge research opportunities at a designated R2 Research Institution.

Academic Excellence:

• ETAMU is ranked among the top 30% in five online degree programs and offers national recognized academic programs.
• Over 140 degree programs including nationally ranked online and graduate options.
• First accredited institution to offer a competency-based bachelors degree in criminal justice.
• Distance education offerings in Corsicana Dallas Frisco McKinney Mesquite Bryan and online.

State-of-the-Art Facilities:

• Work in advanced facilities such as the 113470-square-foot Nursing and Health Sciences Building featuring a state-of-the-art simulation hospital and a 1300-acre agricultural research farm.

Vibrant Campus Life:

• Engage with over 95 student organizations and 14 NCAA Division I athletic teams contributing to a thriving campus community.

Prime Location & Growth:

• Enjoy the benefits of working in rapidly growing regions with abundant career opportunities at six locations across Dallas and Northeast Texas.

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All positions are security-sensitive. Applicants are subject to a criminal history investigation and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.