Customer Enablement & Engagement Manager

The Opportunity

Adobe is partnering with business organizations to transform creativity and productivity across the enterprise in the era of AI. As an Enterprise Customer Enablement & Engagement Manager you will develop AI-powered customer programs that accelerate activation deepen adoption and support retention. You bring a strong mix of customer lifecycle expertise data driven judgment and program leadership. If youre motivated by the opportunity to elevate our Enterprise Customer voice and be on the cutting edge of AI driven customer programs join our Solutions Enablement team in a role that puts you at the forefront of Adobes next wave of innovation.

What Youll Do

• Develop Customer Programs:Build the direction of dynamic enterprise customer engagement programs across audience groups and solutions that evolve based on customer signals.
• DriveCustomerEnablement:Coordinate the delivery of training and enablement tools technical documentation and resources for customers on Adobe Experience League.
• ProduceAI FocusedInsights:Leverage AI to identify activation risk and adoption gaps to prioritize high-impact customer cohorts and programs that translate to scalable metrics and assets.
• Champion Customer Outcomes:Identify lighthouse customers co-develop reference stories and ensure practical impact through real workflows and results.
• AlignwithCross FunctionalTeams:Collaborate with customer success sales GTM marketing and product teams to ensure engagement experiences support solution value realization and expansion pathways.
• StrengthenSolution Roadmap withCustomer Voice:Surface customer feedback for new capabilities integrations and roadmap investments to unlock deeper solution potential for customers.

Qualifications

• 10 years of customer marketing experience in creativity or productivity business solutions or related fields within SaaS productivity software or enterprise technology.
• Demonstrated capability to develop customer initiatives that encourage activation and usage.
• Strong functional understanding of AI capabilities to drive and measure customer programs.
• Proven communication and presentation skills with the ability to translate technical innovation into business value.
• Strong cross-functional leadership skills and experience partnering with customer facing and marketing teams.
• Willing and able to travel nationally and internationally up to 30% of the time.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity productivity and personalized customer experiences. Adobes industry-leading offerings including Adobe Acrobat Studio Adobe Express Adobe Firefly Creative Cloud Adobe Experience Platform Adobe Experience Manager and GenStudio enable people and businesses to turn ideas into impact powered by AI and driven by human ingenuity.

Our 30000 employees worldwide are creating the future and raising the bar as we drive the next decade of growth. Were on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Lets Adobe together

At Adobe we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life including our values and culture focus on people purpose and community Adobe for All comprehensive benefits programs the stories we tell the customers we serve and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process email or call 1 .

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work your application may not move forward in the process.

At Adobe we empower employees to innovate with AI and we look for candidates eager to do the same. As part of the hiring experience we provide clear guidance on where AI is encouraged during the process and where its restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.