Level 1 Technical Service Desk Support
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Job Location:
Santo Domingo Este - Dominican Republic
Monthly Salary:
R 40000 - 55000
Experience Required:
1-3years
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Requirements
What Youll Do
- Provide first level IT support for hardware software and network issues
- Help users with password resets software installs and updates
- Set up and support laptops desktops printers and mobile devices
- Support users in person and remotely (chat email remote tools)
- Track IT equipment software and licenses
- Document support tickets and solutions
- Escalate complex issues when needed
- Follow IT security and data protection policies
Requirements
Technical Skills
- Windows 10 and 11 and basic macOS support
- Microsoft 365 (Outlook Teams OneDrive SharePoint)
- Basic networking (IP DNS DHCP)
- Active Directory basics (users and password resets)
- Remote tools (TeamViewer AnyDesk RDP)
- Ticketing systems like Zendesk or Freshdesk
- Support for printers and peripherals
Requirements
- 1 to 2 years of IT support or help desk experience
- Technical degree certification or equivalent experience
- Strong communication and problem solving skills
- Customer focused and team oriented
- English fluency is required
Benefits
Required Skills:
Exceptional written communication skills Ability to translate technical concepts into clear concise content Strong organizational and research abilities Experience maintaining IT documentation or knowledge base systems Familiarity with ITIL IT service operations and ticketing workflows Technical Skills Required Proficiency with Microsoft 365 and documentation tools Experience with ITSM systems (ConnectWise Jira Service Management Zendesk etc.) Basic understanding of IT support processes (OS networks applications) Experience with IT Glue Confluence or HaloITSM is preferred Education & Certifications High School Diploma required Associates or Bachelors degree in IT Communications or related field preferred Certifications in technical writing or ITIL are a plus Benefits Competitive Salary Packages Paid Sick Days Continuous Training and Growth Performance-Based Incentives Private Health Insurance Christmas Bonus Supportive culture that values employee well-being
Required Education:
High School Diploma required Associates or Bachelors degree in IT Communications or related field preferred Certifications in technical writing or ITIL are a plus
