Service Desk Coordinator
Job Location:
Santo Domingo Este - Dominican Republic
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
We are seeking a highly organized and customer focused Service Desk Coordinator to support the daily operations of the IT Service Desk. This role is responsible for coordinating ticket flow monitoring service levels supporting technician scheduling communicating with users and ensuring timely resolution of IT support requests.
The ideal candidate is proactive detail oriented and capable of managing multiple priorities in a fast paced technical environment while maintaining excellent customer service standards.
Serve as a primary point of contact between end users and the IT support team
Previous experience in a Service Desk IT Support or IT Coordination role
Required Skills:
Exceptional written communication skills Ability to translate technical concepts into clear concise content Strong organizational and research abilities Experience maintaining IT documentation or knowledge base systems Familiarity with ITIL IT service operations and ticketing workflows Technical Skills Required Proficiency with Microsoft 365 and documentation tools Experience with ITSM systems (ConnectWise Jira Service Management Zendesk etc.) Basic understanding of IT support processes (OS networks applications) Experience with IT Glue Confluence or HaloITSM is preferred Education & Certifications High School Diploma required Associates or Bachelors degree in IT Communications or related field preferred Certifications in technical writing or ITIL are a plus Benefits Competitive Salary Packages Paid Sick Days Continuous Training and Growth Performance-Based Incentives Private Health Insurance Christmas Bonus Supportive culture that values employee well-being
Required Education:
High School Diploma required Associates or Bachelors degree in IT Communications or related field preferred Certifications in technical writing or ITIL are a plus
