Host Duty Manager

Kendrick Recruitment

Job Location:

Durban - South Africa

Monthly Salary: R 11000 - 11000

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

HOST / DUTY MANAGER LUXURY 5 STAR HOTEL BALLITO

Kendrick Recruitment is seeking an experienced and professional Host / Duty Manager to deliver an exceptional guest experience at a luxury 5-star hotel in Ballito. This is a highly guest-facing hands-on role ideal for a hospitality professional with a passion for service excellence operational oversight and team leadership.

Salary: R11000 per month (Live-out Market Related)

Benefits: Contributions to Medical Aid and Provident Fund

ROLE OVERVIEW

The Host / Duty Manager is responsible for leading service during shifts supporting the team across departments and ensuring every detail of the guest journey is seamlessly executed. This role requires presence judgement and attention to detail with flexibility for evenings weekends and public holidays.

KEY RESPONSIBILITIES

Guest Experience & Hosting

Take ownership of the in-house guest experience during shift

Welcome and engage with guests professionally and personally

Anticipate guest needs and respond proactively

Manage special requests occasions and guest preferences

Handle guest concerns and service recovery calmly and effectively

Maintain a strong consistent hosting presence across all guest areas

Operational Oversight

Oversee daily operations across Front Office F&B Housekeeping and Spa during shift

Ensure smooth service flow during key periods (arrivals meals evenings)

Support and guide team members on the floor

Step in operationally where required to maintain service levels

Coordinate effectively with all departments

Service Standards & Attention to Detail

Uphold hotel standards at all times

Monitor presentation of rooms public areas and dining spaces

Maintain correct ambiance across the property (lighting music cleanliness set-up)

Conduct regular checks throughout the shift

Team Support & Leadership

Lead by example through professionalism and attention to detail

Support and guide junior team members

Assist in training and developing staff on the floor

Ensure clear communication between departments during shift

Administrative & Systems (Secondary Focus)

Assist with front office systems and POS where required

Support daily reporting and handovers

Complete end-of-day procedures and night audit when scheduled

Maintain accurate records of guest preferences and feedback

Health Safety & Compliance

Ensure safe clean and hygienic working practices

Adhere to company policies and operational procedures

Prioritize guest and staff safety

KEY ATTRIBUTES

Naturally guest-focused with strong interpersonal skills

High attention to detail and situational awareness

Calm under pressure with good decision-making ability

Hands-on and willing to support across all departments

Professional well-presented and articulate

Strong sense of ownership and accountability

EXPERIENCE & REQUIREMENTS

Previous experience in a guest-facing hospitality role

Experience in a luxury or boutique hotel environment preferred

Basic understanding of hotel operations across departments

Familiarity with systems such as Opera Cloud and Micros advantageous

Required Skills:

Minimum 3 years experience

HOST / DUTY MANAGER LUXURY 5 STAR HOTEL BALLITOKendrick Recruitment is seeking an experienced and professional Host / Duty Manager to deliver an exceptional guest experience at a luxury 5-star hotel in Ballito. This is a highly guest-facing hands-on role ideal for a hospitality professional with a...