Team Leadership & Centre Operations
Hire onboard and manage a team of 814 specialists across 4 pillars: CIO & Events Digital & Content
Operations & Finance AI & IT
Set daily weekly and monthly targets for each team member; conduct weekly 1:1s and monthly KPI
Maintain the daily async stand-up reporting rhythm to Dubai HQ via Slack/Zoho Cliq
Own the Bhubaneswar office operations vendor contracts facilities IT compliance
Manage the CSC budget (INR); produce monthly cost-vs-budget report for Tushar
Ensure every GEC business unit receives its agreed service level from the CSC CIO outreach event
pipeline lead generation campaign execution MIS reporting account management
Chair the weekly cross-pillar sync; resolve resource conflicts; prioritise based on revenue impact
Serve as the primary escalation point for all Dubai HQ requests to the CSC team
Align with GEC Digital for the AI agent infrastructure (N8N Claude API); work with the GEC Digital to
ensure all 12 agents are running maintained and continuously improved
Own all CSC SOPs create document and enforce standard operating procedures for every function
Drive continuous improvement: identify manual processes that can be automated; champion the 10x
Requirements
Must-Have
57 years of experience in BPO contact centre operations B2B marketing operations or digital agency management
Proven experience managing a team of 8 people in a multi-function environment
Experience working with international clients or remote reporting to senior leadership
Strong command of CRM systems Zoho CRM preferred; Salesforce acceptable
Excellent written and spoken English will communicate daily with Dubai HQ leadership
Demonstrated experience with project management and SOP development
Comfortable with technology: understands email marketing LinkedIn outreach VoIP telephony basic AI/automation concepts
Strongly Preferred
Experience in a media events or B2B demand generation company
Exposure to AI automation tools or willingness to learn rapidly
Prior experience setting up or scaling a new team or office from scratch
MBA or equivalent post-graduate qualification
Required Skills:
Key Responsibilities: - Drive registrations for global B2B events and summits - Engage with CXOs IT leaders and decision-makers - Generate qualified leads and confirm meetings - Handle speaker nominations and panel confirmations - Maintain CRM records and campaign tracking - Support email campaigns and database management - Achieve daily/weekly/monthly targets Requirements: - 2 years of telemarketing or inside sales experience - Excellent English communication skills - Confidence in dealing with CXO-level stakeholders - Strong follow-up and negotiation skills - Experience with CRM tools and LinkedIn outreach - Knowledge of IT/Cybersecurity/B2B events is a plus Preferred Qualifications: - Bachelors degree in Business/Marketing - Experience in international campaigns - Experience in event/conference industry
Key Responsibilities Team Leadership & Centre Operations Hire onboard and manage a team of 814 specialists across 4 pillars: CIO & Events Digital & Content Operations & Finance AI & IT Set daily weekly and monthly targets for each team member; conduct weekly 1:1s and monthly KPI reviews Maintain the...
Team Leadership & Centre Operations
Hire onboard and manage a team of 814 specialists across 4 pillars: CIO & Events Digital & Content
Operations & Finance AI & IT
Set daily weekly and monthly targets for each team member; conduct weekly 1:1s and monthly KPI
Maintain the daily async stand-up reporting rhythm to Dubai HQ via Slack/Zoho Cliq
Own the Bhubaneswar office operations vendor contracts facilities IT compliance
Manage the CSC budget (INR); produce monthly cost-vs-budget report for Tushar
Ensure every GEC business unit receives its agreed service level from the CSC CIO outreach event
pipeline lead generation campaign execution MIS reporting account management
Chair the weekly cross-pillar sync; resolve resource conflicts; prioritise based on revenue impact
Serve as the primary escalation point for all Dubai HQ requests to the CSC team
Align with GEC Digital for the AI agent infrastructure (N8N Claude API); work with the GEC Digital to
ensure all 12 agents are running maintained and continuously improved
Own all CSC SOPs create document and enforce standard operating procedures for every function
Drive continuous improvement: identify manual processes that can be automated; champion the 10x
Requirements
Must-Have
57 years of experience in BPO contact centre operations B2B marketing operations or digital agency management
Proven experience managing a team of 8 people in a multi-function environment
Experience working with international clients or remote reporting to senior leadership
Strong command of CRM systems Zoho CRM preferred; Salesforce acceptable
Excellent written and spoken English will communicate daily with Dubai HQ leadership
Demonstrated experience with project management and SOP development
Comfortable with technology: understands email marketing LinkedIn outreach VoIP telephony basic AI/automation concepts
Strongly Preferred
Experience in a media events or B2B demand generation company
Exposure to AI automation tools or willingness to learn rapidly
Prior experience setting up or scaling a new team or office from scratch
MBA or equivalent post-graduate qualification
Required Skills:
Key Responsibilities: - Drive registrations for global B2B events and summits - Engage with CXOs IT leaders and decision-makers - Generate qualified leads and confirm meetings - Handle speaker nominations and panel confirmations - Maintain CRM records and campaign tracking - Support email campaigns and database management - Achieve daily/weekly/monthly targets Requirements: - 2 years of telemarketing or inside sales experience - Excellent English communication skills - Confidence in dealing with CXO-level stakeholders - Strong follow-up and negotiation skills - Experience with CRM tools and LinkedIn outreach - Knowledge of IT/Cybersecurity/B2B events is a plus Preferred Qualifications: - Bachelors degree in Business/Marketing - Experience in international campaigns - Experience in event/conference industry
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Posted on:
2 days ago
Vacancies:
1 Vacancy
