RR-Analyst II Infrastructure Services

Job Description:

Essential for Job Functions.

• Desktop / Laptop / VDI build configuration deployment to end users
• Software installation / deployment
• Asset and peripheral deployments
• In depth investigation into issues
• Work as part of a support team with laptop desktop and VDI terminals support calls
• Hardware installation / upgrade / break fix for desktop laptop and server
• Smartphone support (Android & iOS)
• VIP support
• Assisting with customer projects
• Occasional travel required around the area to help cover Leave at sites (within a 2hr travel)

Desirable skills / qualifications:

• Microsoft Windows 10 and / or 11 training certification and experience
• Legacy Operating Systems
• Understanding of Microsoft SCCM
• Experience of client-side Wi-Fi configuration and troubleshooting
• Experience of Windows Security configuration
• Experience of client encryption and VPN - Trellix BitLocker Cisco F5 and Zscaler
• Previous experience in a similar role
• Willing to learn new skills and technologies
• Experience 2 3 years

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

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