About us
At Splend were on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare we provide our customers straight forward no strings attached access to vehicle ownership.
But we arent just about vehicle ownership; We are also fast-tracking the transition to green mobility and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
About the role
The Collections Officer plays a key role in protecting the financial health of the business by managing overdue accounts and driving effective debt recovery outcomes. Youll bring a professional solutions-focused approach to every customer interaction balancing empathy with commercial sense while working within the framework of credit control best practice and relevant legislation
What youll be doing
- Manage and chase overdue accounts across the full collections cycle. From initial contact through to payment arrangement settlement negotiation and potential escalation to recovery agents or bailiffs.
- Monitor and reconcile debtor balances maintaining accurate up-to-date records with all correspondence and notes logged against the correct account
- Negotiate payment plans and settlements in line with company policy balancing commercial outcomes with a fair and empathetic approach to every customer interaction
- Liaise with customers via phone and email building and maintaining relationships that support timely payment while protecting customer retention
- Work closely with internal teams and external collections partners to ensure processes are followed consistently and debtors are held accountable
- Uphold credit control policies and Treating Customers Fairly (TCF) principles in every interaction ensuring compliance is embedded in day-to-day practice
- Report weekly on aged debt and account status using data to identify trends flag risks and drive continuous improvement in collections processes
What youll bring
- 1 year proven experience in debt collection with a solid understanding of collections policy procedures and best practice.
- Comfortable managing a high volume of accounts and calls with strong organisational skills attention to detail and the ability to prioritise a demanding workload
- Confident communicator with the interpersonal skills to deal effectively with a range of customers and stakeholders
- Proficient in Microsoft Office (intermediate to advanced) with experience using accounting software such as Xero (desirable but not essential)
- A proactive collaborative team player whos equally comfortable working on their own initiative and contributing to shared workloads
Splend is a dynamic growth company with a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact.
At Splend we value diversity and inclusion and consider it as key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race gender age sexual orientation religion and ability seeking diverse perspectives to drive us forward.
When you apply let us know if there are any reasonable adjustments we can make to accommodate you during the interview process
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Unclear Seniority
About usAt Splend were on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare we provide our customers straight forward no strings attached access to vehicle ownership.But we arent just about vehicle ownership; We are also fast-tracking the...
About us
At Splend were on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare we provide our customers straight forward no strings attached access to vehicle ownership.
But we arent just about vehicle ownership; We are also fast-tracking the transition to green mobility and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
About the role
The Collections Officer plays a key role in protecting the financial health of the business by managing overdue accounts and driving effective debt recovery outcomes. Youll bring a professional solutions-focused approach to every customer interaction balancing empathy with commercial sense while working within the framework of credit control best practice and relevant legislation
What youll be doing
- Manage and chase overdue accounts across the full collections cycle. From initial contact through to payment arrangement settlement negotiation and potential escalation to recovery agents or bailiffs.
- Monitor and reconcile debtor balances maintaining accurate up-to-date records with all correspondence and notes logged against the correct account
- Negotiate payment plans and settlements in line with company policy balancing commercial outcomes with a fair and empathetic approach to every customer interaction
- Liaise with customers via phone and email building and maintaining relationships that support timely payment while protecting customer retention
- Work closely with internal teams and external collections partners to ensure processes are followed consistently and debtors are held accountable
- Uphold credit control policies and Treating Customers Fairly (TCF) principles in every interaction ensuring compliance is embedded in day-to-day practice
- Report weekly on aged debt and account status using data to identify trends flag risks and drive continuous improvement in collections processes
What youll bring
- 1 year proven experience in debt collection with a solid understanding of collections policy procedures and best practice.
- Comfortable managing a high volume of accounts and calls with strong organisational skills attention to detail and the ability to prioritise a demanding workload
- Confident communicator with the interpersonal skills to deal effectively with a range of customers and stakeholders
- Proficient in Microsoft Office (intermediate to advanced) with experience using accounting software such as Xero (desirable but not essential)
- A proactive collaborative team player whos equally comfortable working on their own initiative and contributing to shared workloads
Splend is a dynamic growth company with a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact.
At Splend we value diversity and inclusion and consider it as key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race gender age sexual orientation religion and ability seeking diverse perspectives to drive us forward.
When you apply let us know if there are any reasonable adjustments we can make to accommodate you during the interview process
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Unclear Seniority
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