IT Fulfilment Coordinator (Telecom Focus)

Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose Summary:

The Fulfilment Coordinator (Telecom Focus) role exists to ensure IT hardware software and service requests are efficiently managed frominitialrequest through delivery setup and financial completion. By coordinating purchasing vendor activities approvals and asset tracking the role supportsaccurateinventory management and responsible use of resources. This contribution enables The Salvation Army in Canada to deliver reliable technology services control costs and provide a positive consistent experience for staff and service locations across the organization.

Please note this role is a 12-month contract.

Key Accountabilities:

• Coordinate endtoend fulfilment activities to ensure IT requests progress smoothly from approval through delivery deployment and financial closeout.

• Validate requisitions chargebacks invoices and asset records to ensure financial accuracy audit compliance and cost control.

• Manage logistics vendors and internal resources to meet deployment timelines resolve delays and maintain service level commitments.

• Monitor fulfilment and project performance through KPIs schedules variance analysis and risk assessments escalating issues as needed.

• Support project delivery by assisting PMs and the PPMO across planning execution reporting and closeout activities.

• Produce clear timely portfolio status and variance reports to inform leadership and enable informed decisionmaking.

  Improve processes by challenging existing workflows recommending efficiencies documenting SOPs and supporting continuous improvement initiatives.

• Build strong relationships with stakeholders vendors and leadership to align expectations support change and deliver positive outcomes.

Education Experience and Qualifications:

• Diploma or bachelors in supply chain Business Administration Information Technology or related field (or equivalent experience).

• Minimum of 3 to 5 years of experience in an enterprise IT/project environment with at least 2 years of experience in IT asset management procurement or logistics; nonprofit or multi-site environment.

• Experience using ERP and ITSM platforms (e.g. ServiceNow) with advanced Excel skills and working knowledge of GL coding and chargeback models.

• Proven capability managing project and program financials including budgets forecasts accruals and cost tracking.

• Hands-on experience coordinating schedules documenting plans and maintaining centralized repositories for fulfilment and project deliverables.

• Strong understanding of the endtoend fulfilment management lifecycle and associated tools and techniques.

• Demonstrated ability to maintain high data accuracy identify discrepancies and ensure disciplined process compliance.

• Effective communicator with vendors and stakeholders able to negotiate timelines influence without authority and resolve issues collaboratively. Communication abilities in French is an asset.

• Adaptable customer-focused problem solver who can manage multiple priorities anticipate constraints and propose costeffective solutions.

• Highly organized selfmotivated team player who works independently and collaboratively in diverse fastpaced and changing environments.

Compensation:

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.