Product Associate Mobile Services Payments

Are you a product leader who accelerates secure best-in-class native mobile experiences by turning standards into scalable reusable requirements teams ship with confidence If so youve found the right team!

As a Shared Services Product Associate within our mobile services organization you accelerate secure best-in-class native mobile experiences by turning standards into scalable reusable requirements teams ship with confidence. This role focuses on requirements coaching mobile UX standards non-functional requirements (NFRs) mobile value-add capabilities and security-by-design considerations. Success will be measured through improved delivery throughput and reduced partner build issues.

Job Responsibilities

• Partner enablement on requirements: Coach partner teams to produce clear testable requirements including user stories acceptance criteria edge cases analytics needs accessibility requirements and localization considerations.
• Mobile experience standards: Socialize and reinforce native mobile experience standards such as navigation patterns error and empty states accessibility performance expectations and offline/poor network behavior.
• NFR definition & governance: Create reusable NFR templates for mobile delivery (e.g. reliability latency crash-free rate app size battery impact observability and resilience).
• Security-by-design: Ensure requirements incorporate appropriate security and privacy controls including authentication and session handling data-at-rest and data-in-transit expectations secure storage jailbreak/root detection considerations and logging hygiene.
• Value-add mobile capabilities: Enable teams to appropriately leverage platform-native capabilities such as push notifications biometrics deep links camera/file flows device permissions and feature flagging.
• Intake & prioritization: Run a lightweight intake process for partner requests; triage size prioritize and route work across shared services contributors.
• Reusable assets: Build and maintain playbooks requirement checklists reference user stories and sample acceptance criteria to reduce rework and improve consistency.
• Cross-functional alignment: Partner with design engineering security and QA to standardize patterns drive adoption and remove delivery friction.
• Continuous improvement: Use issue trends and partner feedback to refine standards and templates driving measurable reductions in defects and cycle time.

Required Qualifications Capabilities and Skills

• Product management experience in mobile (iOS/Android) and/or mobile platform contexts.
• Demonstrated ability to translate ambiguous needs into clear testable requirements using structured problem solving and repeatable frameworks.
• Strong written communication skills including the ability to produce high-quality templates playbooks standards and requirement artifacts.
• Metrics-driven approach to product delivery and partner outcomes; ability to define and use data to reduce defects rework and cycle time.
• Pragmatic decision-making skills that balance speed with risk quality and control requirements in a shared services environment.
• Working knowledge of native mobile UX patterns and accessibility expectations.
• Strong understanding of mobile NFRs including performance reliability and observability.
• Familiarity with mobile security and privacy considerations and experience embedding them into requirements.
• Strong stakeholder management skills including the ability to influence without authority and drive adoption of standards across teams.

Preferred Qualifications Capabilities and Skills

• Experience operating a shared services / platform product model.
• Experience working with design systems and mobile component libraries.
• Experience defining mobile analytics and instrumentation requirements (events funnels experimentation).
• Background collaborating closely with security/risk partners on mobile controls.

FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such an employment offer for this position is contingent on JPMorganChases review of criminal conviction history including pretrial diversions or program entries.