Community Oral Health Officer (Karatina)

COMPANY INFORMATION

Our client is a growing healthcare provider operating an outpatient medical facility in Karatina Kenya. The organization focuses on delivering accessible high-quality healthcare services with a strong emphasis on patient experience clinical excellence and operational efficiency. The facility serves a high patient volume and has built a reputation for patient-centred care professionalism and community-focused healthcare services. The organization promotes a culture that prioritizes patient satisfaction teamwork accountability and continuous improvement in service delivery.

ROLE PURPOSE

The Community Oral Health Officer will be responsible for providing clinical dental services patient education and operational support within a busy outpatient dental clinic. The role focuses on delivering high quality oral healthcare maintaining excellent patient experience supporting clinic operations and contributing to community oral health education initiatives. The position requires a professional with strong clinical competence attention to detail empathy and the ability to work effectively in a fast-paced clinical environment while maintaining high standards of patient care and safety.

DUTIES AND RESPONSIBILITIES

Clinical Responsibilities

• Perform dental procedures within scope of practice including fillings extractions simple root canals pain management and emergency dental care.
  

• Provide patient counseling on oral health care and post-procedure care.
  

• Conduct oral health education and community outreach initiatives.
  

• Maintain accurate patient records reports and clinical documentation in line with facility guidelines.
  

• Exercise sound clinical judgment and refer complex cases to dentists where necessary.
  

Patient Experience and Service Excellence

• Deliver a warm professional and reassuring experience for every patient.
  

• Ensure patients are well informed comfortable and supported throughout treatment.
  

• Address patient concerns and inquiries professionally and promptly.
  

• Support initiatives aimed at improving patient satisfaction retention and overall patient experience.
  

Operational Responsibilities

• Maintain cleanliness and organization of the treatment area in line with infection control standards.
  

• Collaborate with team members to ensure proper sterilization of instruments and adherence to safety protocols.
  

• Support smooth patient flow in a high-volume clinic environment.
  

• Work closely with the clinical team to ensure efficient daily clinic operations.
  

MEASURABLE OUTCOME

• Maintain high patient satisfaction and minimize patient complaints.
  

• Support the dental department in maintaining patient volumes and service quality.
  

• Ensure accurate and complete patient records and reporting.
  

• Maintain compliance with infection control and clinical safety standards.
  

• Support efficient patient flow and clinic operations.
  

Requirements

QUALIFICATIONS & EXPERIENCE

• Diploma in Community Oral Health from a recognized institution.
  

• Valid registration and licensing with the relevant regulatory body.
  

• Minimum of five years experience in a busy dental clinic environment.
  

• Experience working under qualified dentists and handling high patient volumes will be an added advantage.
  

• Experience performing fillings extractions and simple root canals is required.