Chief Nursing Officer (CNO)

The CNO will support implementation of the following strategic initiatives:

• Nursing Quality & Patient Safety: Strengthen nursing standards bedside care medication safety infection prevention handover compliance documentation and patient monitoring.
  

• SafeCare & Accreditation Readiness: Support achievement of SafeCare Level 4 certification and other quality standards through nursing audits evidence filing corrective actions and staff sensitization.
  

• Nursing Workforce Productivity: Improve nursing staffing efficiency rota planning attendance performance management skills development succession planning and staff accountability.
  

• Patient Experience & Service Recovery: Improve patient satisfaction through effective communication timely response to patient needs complaint resolution compassionate care and structured patient feedback follow-up.
  

• Clinical Risk Reduction: Reduce adverse nursing-related events by strengthening incident reporting escalation clinical supervision and corrective action implementation.
  

• Interdepartmental Coordination: Improve coordination between Nursing Clinical Services Pharmacy Diagnostics Operations Finance and Support Services to ensure seamless patient care delivery.
  

• Bachelors Degree in Nursing.
  

• Masters in Healthcare Management Public Health Strategic Management Business Administration or a related field (Mandatory)
  

• Valid registration and practicing license from the Nursing Council of Kenya.
  

• Minimum 7 years nursing experience with at least 5 years in nursing leadership or hospital management.
  

• Strong understanding of nursing governance patient safety infection prevention and control clinical audits quality improvement and hospital accreditation standards.
  

• Demonstrated ability to lead multidisciplinary teams manage nursing operations improve staff performance and drive patient-centred care.
  

• Strong communication leadership decision-making problem-solving and stakeholder management skills.