Operations Manager

• Oversee end-to-end operational activities for vessel deliveries including technical stores bonded and non-bonded goods food provisions cabin stores deck and engine supplies and protective coatings.
  
• Plan and coordinate deliveries to vessels in port anchorage shipyard or offshore locations in line with customer schedules and port requirements.
  
• Ensure all customer orders are processed accurately picked correctly packed efficiently and delivered on time.
  
• Manage urgent short-notice and last-minute vessel requests while maintaining service quality and cost control.
  
• Monitor daily operational performance and resolve delays shortages delivery issues and service failures quickly.
  

• Oversee warehouse operations stock control receiving picking dispatch and inventory accuracy.
  
• Ensure optimal stock levels are maintained for fast-moving marine technical and food supply items.
  
• Supervise the handling and storage of Hempel coatings and other regulated or specialized marine products in accordance with safety and manufacturer requirements.
  
• Coordinate transport port access launch services and delivery documentation for vessel supply operations.
  
• Reduce stock losses wastage expired goods and operational inefficiencies.
  

• Work closely with procurement and suppliers to ensure product availability competitive pricing and timely replenishment.
  
• Maintain strong relationships with key vendors including food suppliers technical product suppliers and Hempel coatings representatives.
  
• Monitor supplier performance in terms of quality lead time pricing and reliability.
  
• Support sourcing of specialized marine items and urgent customer requirements.
  
  

• Ensure high levels of customer satisfaction through reliable service fast response times and professional issue resolution.
  
• Coordinate closely with sales and customer service teams to align operational execution with client expectations.
  
• Support key accounts vessel agents owners and procurement contacts with efficient service delivery.
  
• Contribute operational input on quotations delivery feasibility lead times and service capability.
  

• Ensure operations comply with port regulations customs requirements food safety standards and company procedures.
  
• Maintain health safety environmental and quality standards across warehouse and delivery activities.
  
• Ensure proper documentation traceability and control of delivered goods.
  
• Lead continuous improvement in operational processes service quality and risk management.
  

• Lead supervise and develop warehouse logistics drivers and operational support staff.
  
• Allocate resources effectively across shifts and vessel schedules.
  
• Train staff on operational procedures customer service expectations safety standards and product handling requirements.
  
• Build a performance-driven responsive and accountable operations team.
  

Requirements

• Bachelors degree or diploma in Supply Chain Logistics Business Management Maritime Studies or related field preferred.
  
• Proven experience in operations management within ship chandling marine supply port logistics or a related maritime environment.
  
• Strong knowledge of vessel supply processes port operations and marine customer requirements.
  
• Experience handling a wide range of technical and food products for vessels.
  
• Familiarity with marine coatings particularly Hempel coatings will be a strong advantage.
  
• Strong leadership and team management skills.
  
• Excellent planning problem-solving and decision-making abilities.
  
• Ability to work under pressure and manage multiple vessel requirements simultaneously.
  
• Good commercial awareness and customer-focused mindset.
  
• Proficiency in ERP systems inventory systems Microsoft Office and operational reporting.
  
• A valid drivers license may be required depending on operational needs.
  

• On-time delivery rate to vessels.
  
• Order accuracy and fulfilment performance.
  
• Customer satisfaction and complaint resolution.
  
• Inventory accuracy and stock availability.
  
• Warehouse productivity and operational efficiency.
  
• Supplier performance and procurement turnaround.
  
• Compliance with safety and regulatory requirements.
  
• Cost management and margin protection.
  

• Fast-paced port-based operational environment.
  
• May require after-hours weekend and emergency response availability depending on vessel schedules.
  
• Regular coordination with vessels agents port authorities transport providers suppliers and internal teams.