Assistant General Manager

Oversee daily hotel operations including front desk housekeeping food and beverage and maintenance ensuring seamless service delivery and guest satisfaction

Support the General Manager in developing and implementing strategic business plans to achieve revenue targets optimize profitability and enhance market position

Manage and motivate a diverse team of up to 200 employees fostering a positive work environment providing training and conducting performance evaluations

Develop and execute marketing and sales strategies in collaboration with the marketing team to attract new clientele and retain existing guests with a focus on local and international markets

Manage the hotels financial performance including budgeting forecasting cost control and revenue management to ensure financial objectives are met

Ensure compliance with all health safety and legal regulations maintaining high standards of operational excellence and guest security

Cultivate strong relationships with guests clients and local community stakeholders acting as a brand ambassador for the M Resort & Hotel

Lead and coordinate event planning and execution for various functions from corporate meetings to social gatherings ensuring flawless delivery and client satisfaction

Requirements

Minimum of a Bachelors Degree in Hospitality Management Business Administration or a related field

A minimum of 6 years of progressive experience in hotel management with a strong emphasis on operations and guest services

Proven track record in overseeing daily hotel operations including front desk housekeeping F&B and maintenance ensuring efficiency and high standards

Demonstrated ability to develop and implement effective marketing strategies to drive revenue and enhance brand visibility within the competitive Kuala Lumpur market

Strong financial acumen including experience with budgeting P&L management cost control and revenue forecasting

Exceptional customer service skills with a passion for creating memorable guest experiences and resolving issues effectively

Proficiency in event planning and management from small meetings to large-scale banquets ensuring seamless execution and client satisfaction

Excellent leadership and team management skills with the ability to motivate and develop a diverse team of up to 200 employees

Fluency in English and Bahasa Malaysia is essential proficiency in Mandarin is a significant advantage

Experience working within a luxury or lifestyle hotel environment is highly preferred

Ability to work flexible hours including evenings weekends and holidays as required by the demands of the hospitality industry

Benefits

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance