Sales Specialist

As the Sales Support you will play a key role in providing proactive support to the Area VP or Director to help facilitate new sales management of contracted sales customer experience scoring and the internal management as the voice of the customer. You will be hands on in providing support to the business and youll help support an experienced and highly regarded sales this newly created role you will have the opportunity to shape processes drive efficiencies and add real value to the sales team and customers alike.

Duties and Responsibilities

• Serve as a trusted customercentric partner to the Area Vice President or Director by providing proactive handson support that enables new sales growth effective management of contracted sales and an exceptional customer experience.
• Act as the internal voice of the customer by managing and resolving product performance issues including:
  • Coordinating customer returns through Itron facilities and ensuring timely redelivery for customer use.
  • Leading quality issue responses by gathering insights supporting root cause analysis and coordinating corrective actions in an accountable and transparent manner.
• Support revenue cycle management activities with a strong focus on accuracy agility and collaboration by:
  • Partnering with the Area VP and Sales Operations to support forecasting order loading and customer delivery.
  • Managing internal revenuerelated metrics such as purchase orders pricing accuracy distressed POs and booking conversion metrics.
• Strengthen customer relationship management through collaborative ownership of:
  • Campaign management for solutions and offerings.
  • Quoting contract administration and purchase order management.
  • Creation and maintenance of internal specification numbers to support scalable innovative sales processes.
• Coordinate and synthesize key business insights including sales forecasts workinprocess (WIP) reporting and ad hoc analytics to support datadriven decisionmaking.
• Plan and execute localized marketing initiatives conferences and customer functions in partnership with marketing and sales teams.
• Facilitate clear authentic and effective communications with internal stakeholders to support alignment and execution.
• Collaborate with marketing and inside sales to support lead generation activities and pipeline development.
• Maintain high standards of data accuracy governance and accountability within Salesforce (SFDC).
• Take ownership of tasks processes and controls to continuously improve efficiency scalability and customer outcomes.

Required Skills & Experience

• Bachelors degree in engineering finance or a related field and/or relevant industry experience.
• 03 years of experience in sales support operations revenue management or similar roles.
• Strong analytical problemsolving and reportwriting skills with a detailoriented and accountable mindset.
• Ability to collaborate effectively across diverse teams and stakeholder groups.
• Willingness and ability to travel up to 15%.

Preferred Skills & Experience

• Experience supporting or driving process improvement initiatives including process redesign system enhancements or service reviews.
• Experience with dashboard reporting and data visualization tools including Power BI.
• Background in utilities energy telecommunications or related technologydriven industries.
• Demonstrated ability to manage stakeholder relationships and communicate effectively with a wide range of internal and external partners.
• Understanding of manufacturing environments forecasting revenue planning and sales management tools within electric and gas utility markets.
• Technologyfocused background with an interest in innovative customerfocused solutions.