Director, Social Media Marketing

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile efficient resilient and secure. As an AI-forward enterprise we are constantly pushing the envelope leveraging the worlds largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users devices and applications in any location.

Here impact in your role matters more than title and trust is built on results. We say impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive honest debatewere focused on getting to the best ideas faster. We build high-performing teams that can make an impact quickly and with high quality. To do this we are building a culture of execution centered on customer obsession collaboration ownership and accountability.

We value high-impact high-accountability with a sense of urgency where youre enabled to do your best work and embrace your potential. If youre driven by purpose thrive on solving complex challenges and want to be part of the team thats helping to secure the AI age we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

We are looking for a Director of Social Media Marketing to join our team. This is an onsite San Jose role reporting to the VP Digital Marketing in the Global Marketing department. The Director of Social Media Marketing is a key leader and brand steward responsible for setting the vision and execution strategy for Zscalers global social channels. This highly strategic role manages complex global programs including developing executive thought leadership and overseeing influencer marketing and brand advocacy to extend Zscalers credibility and reach. The ideal candidate will use their leadership cross-functional management and strategic acumen to elevate Zscaler as a recognized cybersecurity industry leader through social media.

What youll do (Role Expectations)

• Define and lead Zscalers global social media strategy in partnership with the digital marketing leadership team
• Develop manage and scale global executive social media influencer and brand advocacy programs to amplify the strategic narrative and drive measurable ROI
• Direct the content strategy across all social channels overseeing asset collaboration and setting global standards for community management and brand voice
• Define social KPIs leading the monitoring and optimization of content while directing the analysis of social data to inform strategic decisions
• Manage the global social editorial calendar and integrated campaigns ensuring global-to-local consistency while mentoring the social media team

Who You Are (Success Profile)

• You thrive in ambiguity. Youre comfortable building the path as you walk it. You thrive in a dynamic environment seeing ambiguity not as a hindrance but as the raw material to build something meaningful.
• You operate with urgency. You understand that in a high-growth environment speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action delivering high-impact results quickly to win for the customer and the team.
• You are driven by innovation. You have a deep curiosity for how things work and are energized by solving complex technical challenges. You believe in the power of technology to accelerate transformation and are always looking for a better more secure and scalable way.
• You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations guiding yourself and your team through complexity with a steady positive hand.
• You lead with integrity. You do the right thing even when its hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent transparent action.

What Were Looking for (Minimum Qualifications)

• Bachelors degree in Marketing Communications or a related field with 10 years of progressive experience managing social media and community platforms for a global brand
• Proven success in developing and executing major programs including Influencer Marketing and Executive Social Media Programs
• Expertise in multi-channel social marketing strategies and hands-on experience with advanced platforms like Sprinklr
• Demonstrated ability to manage internal and external agency relationships and lead programs within a globally-led matrixed organization
• Strong background in editorial planning and content strategy with a proven ability to use complex social data for high-level decision-making

What Will Make You Stand Out (Preferred Qualifications)

• Experience leading global localization efforts for social content
• Deep experience working in SaaS and cybersecurity technologies
• Advanced understanding of how paid and organic social strategies are integrated for maximum impact

#Hybrid #DS9

At Zscaler we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including:

By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal state and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancy-related support.