Internal Ambassador

JOB FAIR - Internal Ambassador

Date: Friday May 1st 2026 Time: 8 AM - 3 PM

Employee Type: Full-Time / And Part Time

Job Type: Hospitality/Healthcare

LOCATION: 8260 WILLOW OAKS CORPORATE DR STE #850 Fairfax VA 22031

Email contact:

Experience: High school diploma/GED

Job Summary

The Internal Ambassador is responsible for providing exceptional support to patients visitors and staff within the hospital environment. Working inside the facility the Internal Ambassador ensures a welcoming professional and safe atmosphere by guiding individuals to their destinations assisting with general inquiries and providing non-clinical support to enhance the patient experience. Under the supervision of the MHS Team Lead or Manager the Internal Ambassador plays a key role in improving customer satisfaction and operational flow within the hospital.

Key Responsibilities

• Greet and assist patients visitors and hospital staff in a courteous and professional manner

• Provide directions and escort patients and visitors to appointments departments or waiting areas

• Respond to general inquiries and resolve concerns or redirect appropriately

• Coordinate with clinical and non-clinical departments to ensure smooth communication and support

• Monitor high-traffic areas to ensure a welcoming and organized environment

• Support patient discharge by coordinating transportation or providing wheelchair assistance if trained

• Maintain confidentiality and comply with HIPAA regulations

• Maintain a clean safe and professional appearance in all assigned areas

• Communicate clearly with the MHS Team Lead or Manager regarding any incidents delays or unusual activity

• Perform other duties as assigned

Qualifications and Requirements

• High School Diploma/GED

• 6 months of experience in a customer-facing or healthcare-related role preferred

• Must be able to work legally in the United States

• Must pass background and drug screenings

• Strong communication and interpersonal skills

• Ability to remain calm and professional in a busy hospital environment

• Passion for helping others and delivering excellent customer service

• Required to meet immunization or health screening requirements

Physical Requirements

• Regularly required to stand walk sit use hands talk see and hear

• Must be able to lift and/or move up to 50 pounds occasionally

• Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances

• Ability to work flexible schedules and extended hours as needed