Business Development Representative (B2B)

GEM Plumbing & Heating is a growing company that has been recognized for setting the standard for excellence in on-time high quality and friendly customer service. Here at GEM we provide career opportunities to master your craft earn competitive wages and make a real difference in the lives of our customers and our community.

While working with us expect to be treated like family - because you are! You will work in an environment where your hard work is rewarded recognized and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job -make this career move and apply today!

Position Overview: The Business Development Representative (BDR) is responsible for driving revenue growth by developing new commercial accounts and selling HVAC Plumbing and Electrical services and solutions. This role focuses on identifying engaging and qualifying new prospects through professional ethical and value-based sales practices while maintaining a strong customer-focused approach. The BDR is expected to consistently meet or exceed baseline sales targets by executing the Companys established sales process.

Essential Job Functions:

All essential job functions are to adhere to The Company standards.

• Identify prospect and develop new commercial customers through outbound outreach referrals and assigned leads.
• Contact prospective customers by phone email and in person to generate interest and schedule sales appointments.
• Open new accounts by presenting Company services and solutions across HVAC Plumbing and Electrical trades.
• Maintain a working knowledge of Company products services and operational capabilities to effectively position solutions.
• Utilize Company sales tools and systems to track prospect activity manage pipelines and maintain accurate records.
• Generate and maintain accurate sales activity pipeline and forecasting reports as required.
• Identify and communicate competitive activity market trends and customer feedback to management.
• Participate in trade shows industry events and networking opportunities as assigned to support brand awareness and lead generation.
• Conduct all sales activities in a professional ethical and profitable manner aligned with Company standards.
• Perform additional job-related duties as assigned consistent with business needs.

Required Skills and Experience

• High school diploma or equivalent required; associates or bachelors degree in business sales or a related field preferred.
• Prior experience in business development sales account management or customer-facing roles required.
• Experience in commercial service environments (HVAC Plumbing Electrical or related trades) preferred.
• Ability to understand customer needs and present service-based solutions in a professional and ethical manner.
• Strong communication presentation and relationship-building skills.
• Comfort discussing multi-trade service offerings and coordinating solutions across HVAC Plumbing and Electrical.
• Proficiency with CRM systems sales tools and standard office software.
• Strong organizational skills with the ability to manage multiple prospects follow-ups and priorities.
• Ability to work independently while collaborating effectively with internal service dispatch and operations teams.
• General awareness of safety practices when visiting customer locations and job sites.

Overview:

Physical Abilities:

• Ability to use a computer for extended periods involving sitting keyboard entry and use of office equipment.
• Effective communication skills using both computer and phone/smart devices.
• Vision capabilities include close vision distance vision and adaptability.
• Physical agility involves reaching stooping kneeling crouching standing walking balancing bending leaning and climbing.
• Ability to carry supplies up to 25 lbs.

Benefits:

• Competitive salary with Commissions
• Car Allowance
• Medical Dental and Vision Insurance
• 401K Plan with Company Match
• Holiday Pay
• Long Term Disability
• Company Paid Life Insurance
• Flexible Spending Account
• iPhone iPad Laptop
• Great Company Culture
• Continuous and extensive training and development

GEM Plumbing & Heating is an Equal Opportunity Employer: Race Color Religion Sex Sexual Orientation Gender Identity National Origin Age Genetic Information Disability Protected Veteran Status or any other legally protected group status.

Required Experience:

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