Client Success Advisor (ANZ)

Heres a summary of the role:

Diligent is seeking an experienced Client Success Advisor to join our growing Customer Success team partnering with key accounts across Australia and New Zealand to drive meaningful adoption retention and long-term customer value across our GRC platform.

This is a role for someone who thrives on impact and focuses on enabling real outcomes through the intersection of people process and technology.

At DiligentClient Success Advisors are at the heart of our retention strategy. Youll work closely with clients to unlock value strengthen engagement and ensure they are truly successful in how they manage governance risk and compliance.

If youre driven by meaningful client impact love solving complex business challenges and want to help organisations operate with confidence this is your next move.

Heres a breakdown of what youll do (not all of it just the important stuff):

• Partner with key clients across Australia & New Zealand to understand how theyre using the platform identify gaps and drive greater value and adoption
• Act as a trusted advisor delivering best-practice guidance to help customers improve risk audit and compliance outcomes using the platform
• Build and maintain structured account plans proactively tracking engagement usage trends and overall customer health
• Identify at-risk accounts early (low usage disengagement or operational challenges) and take targeted action to re-engage and improve outcomes
• Collaborate closely with Sales Product and Support teams to resolve issues influence enhancements and support expansion opportunities
• Manage a portfolio of accounts prioritising activity based on customer need urgency and potential impact

These are the essentials youll need to get an interview:

• 78 years experience in client-facing roles within the legal audit risk or compliance industry including 5 years in a client engagement role supporting clients across Australia and New Zealand.
• Experience in the GRC (Governance Risk and Compliance) field
• Understanding of GRC domain regulations industry standards as well as experience with software solutions and platforms
• Have experience using technology SaaS platforms and GRC platforms
• Ability to use and work within tools that have already been configured/implemented.
• Strong experience with the Microsoft Office suite particularly Excel.
• Strong communication skills in English
• Willingness to travel to client sites

Behavioural Skills:

• Adaptive mindset and ability to drive out a meaningful path to how our customers see tangible business value
• Ability to build relationships both internally and externally to understand the underpinning needs of Diligent in terms of delivering proposed business value
• Excellent communication and interpersonal skills with the ability to effectively engage with clients and stakeholders at all levels within an organization and translate technical concepts into business terms
• Strong analytical and problem-solving abilities with the capacity to assess complex business challenges and develop solutions that drive value and automation for clients
• Highly organized and detail-oriented with the ability to manage multiple client engagements concurrently and prioritize tasks in a fast-paced environment

It would be great if you had these to but well support you if you dont:

• Familiarity with GRC (Governance Risk and Compliance) competitor technologies
• Strong analytical skills with experience using data analytics tools
• Client engagement experience within the Asia-Pacific (APAC) region is advantageous
• CPA CA CIA CMA or ISO certifications are desirable

#LI-SK2

About Us

Diligent is the AI leader in governance risk and compliance (GRC) SaaS solutions helping more than 1 million users and 700000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk build greater resilience and make better decisions faster.

Learn more or follow us onLinkedInandFacebook

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people.Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programsto name a few
• We have teams all over the world. We may be headquartered in New York City but we have office hubs in Washington D.C. Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney.
• Diversity is important to us. Growing maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place.

Headquartered in New York Diligent has offices in Washington D.C. London Galway Budapest Vancouver Bengaluru Munich Singapore and Sydney. To foster strong collaboration and connection this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations you will be expected towork onsite at least 50% of the time.We believe that in-person engagement helps drive innovation teamwork and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV/AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local also consider qualified applicants regardless of criminal histories consistent with legal requirements. See alsoDiligents EEO Policy and Know Your are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at .}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}