MDM and Lab Operations Specialist

Job Description

The MDM and Lab Operations Specialist reporting to the AAD Director of IT will manage the colleges endpoint environment and provide hands-on technical support across the College of Architecture Arts and Designs computer labs. This role combines endpoint and mobile device management using Microsoft Intune HCL BigFix and JAMF with direct operational support for student computing labs serving the College of Architecture Arts and Design.

The specialist will serve as the colleges primary resource for device configuration deployment and compliance across managed platforms while also maintaining physical lab environments to ensure hardware software and peripherals are operational and available for instructional use. As the colleges lab footprint expands this position will take on additional lab environments as they come under AAD IT management.

This position will be eligible for a hybrid work arrangement of up to one day of remote work every week following a fully onsite onboarding period (estimated to be 180 days) to support successful training and transition.

Required Qualifications

Bachelors degree or equivalent combination of education and experience

Experience with Windows macOS and Linux operating systems

Experience installing operating and troubleshooting computer hardware and software

Experience with endpoint management tools such as Microsoft Intune HCL BigFix or JAMF

Experience with Active Directory and/or Microsoft Entra ID (Azure AD) environments

Ability to interface with end users over the telephone via email or in person

Good interpersonal customer support verbal and technical writing skills tailored to the intended audience

Ability to manage multiple issues and prioritize based on level of urgency

Preferred Qualifications

Experience with Microsoft Intune device enrollment and policy management

Experience with HCL BigFix for endpoint management and patch deployment

Experience with JAMF for macOS device management

Experience with ticketing systems such as ServiceNow

Experience working with computers in an Active Directory/Group Policy environment

Experience with specialized software used in architecture art and design disciplines

Pay Band

4

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Regular

Salary Information

$

Hours per week

40 hours per week

Review Date

April 27 2026

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its mottoUt Prosim(That I May Serve) Virginia Tech pushes the boundaries of knowledge by taking a hands-on transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world Virginia Tech is aninclusive communitydedicated to knowledge discovery and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36000 undergraduate graduate and professional students in eightundergraduate colleges aschool of medicine aveterinary medicinecollegeGraduate School andHonors College.The university has a significant presence across Virginia including Blacksburg the greater Washington D.C. area the Health Sciences and Technology Campus in Roanoke sites in Newport News and Richmond and numerousExtension officesandresearch institutes.A leading global research institution Virginia Tech conducts more than $650 million in research annually.

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