Customer Liaison Officer
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Job Summary
Are you a Customer Liaison Advisor with excellent customer service skills Looking for a new challenge with a range of career progression opportunities If so then read on!
Our client is a leading national Civil Engineering company who have recently been awarded a long-term utility gas framework contract.
To helpfacilitate thisgrowth they are looking for a proactive Customer Liaison Advisor to support customer engagement across live gas mains replacement projects. The position will involve ensuring communities remain informed supported and engaged throughout essential network upgrade works.
Salary to 40k Car Allowance Pension 28 Days Holiday Long-Term Project Pipeline
Customer Liaison Advisor Key Essentials:
Reporting to the Customer Experience Manager as Customer Liaison Advisor your role will involve supporting communication with residents businesses and stakeholders impacted by gas mains replacement works
Acting as the primary point of contact for customers responding to enquiries concerns and complaints in a professional and timely manner
The first point of contact your role will involve providing updates to residents and local businesses regarding upcoming works potential disruptions and project timelines
Working closely with site teams and operational staff to ensure customer communications align with project delivery schedules
Maintaining accurate records of customer interactions feedback and resolutions
Supporting the implementation of customer engagement strategies to improve community relations
Conducting site visits where required to ensure residents are informed and supported throughout project works
Promoting a customer-first culture across project teams and ensuring a positive experience for stakeholders
Customer Liaison Advisor Requirements:
Previous experience working as a Customer Liaison Advisor / Officer
Strong communication and interpersonal skills with the ability to deal with challenging situations professionally
Ability to build positive relationships with residents local authorities and project teams
Full UK driving licence is essential due to travel between project sites
#customerliaisonadvisor #customerexperience #utilities #utility #utilityprojects #gasmainsreplacement #streetworks #communityengagement #customerservice #infrastructure #gasprojects
By applying for this position you are agreeing for CVL:LDN to hold and process your personal data in accordance with our Privacy Policy. Your data will be shared with clients relevant to any roles that you have applied for with us. If at any time you wish to withdraw your consent then please contact us.
Our client is a leading national Civil Engineering company who have recently been awarded a long-term utility gas framework contract.
To helpfacilitate thisgrowth they are looking for a proactive Customer Liaison Advisor to support customer engagement across live gas mains replacement projects. The position will involve ensuring communities remain informed supported and engaged throughout essential network upgrade works.
Salary to 40k Car Allowance Pension 28 Days Holiday Long-Term Project Pipeline
Customer Liaison Advisor Key Essentials:
Reporting to the Customer Experience Manager as Customer Liaison Advisor your role will involve supporting communication with residents businesses and stakeholders impacted by gas mains replacement works
Acting as the primary point of contact for customers responding to enquiries concerns and complaints in a professional and timely manner
The first point of contact your role will involve providing updates to residents and local businesses regarding upcoming works potential disruptions and project timelines
Working closely with site teams and operational staff to ensure customer communications align with project delivery schedules
Maintaining accurate records of customer interactions feedback and resolutions
Supporting the implementation of customer engagement strategies to improve community relations
Conducting site visits where required to ensure residents are informed and supported throughout project works
Promoting a customer-first culture across project teams and ensuring a positive experience for stakeholders
Customer Liaison Advisor Requirements:
Previous experience working as a Customer Liaison Advisor / Officer
Strong communication and interpersonal skills with the ability to deal with challenging situations professionally
Ability to build positive relationships with residents local authorities and project teams
Full UK driving licence is essential due to travel between project sites
#customerliaisonadvisor #customerexperience #utilities #utility #utilityprojects #gasmainsreplacement #streetworks #communityengagement #customerservice #infrastructure #gasprojects
By applying for this position you are agreeing for CVL:LDN to hold and process your personal data in accordance with our Privacy Policy. Your data will be shared with clients relevant to any roles that you have applied for with us. If at any time you wish to withdraw your consent then please contact us.
Required Experience:
Unclear Seniority
About Company
We are CVL:LDN - Utilities & Civil Engineering recruitment specialists for Infrastructure Projects Nationwide. We cover water, gas, power, telecoms, highways, streetworks, civil engineering and multi-utility sector roles.
