Business Process Analyst
Job Location:
Washington, AR - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Location: FMC Headquarters Washington DC (Onsite with limited offsite support as coordinated)
Qualifications and Experience/Education:
Process Analysis Expertise: Evaluates operational workflows including service desk operations onboarding/offboarding and customer service delivery.
Process Mapping & Optimization: Develops detailed workflow diagrams using Microsoft Visio to identify inefficiencies bottlenecks and control gaps.
Operational Data Analysis: Analyzes ticketing system data (e.g. ServiceNow Track-It) to assess performance trends resolution times and service quality.
SOP & Documentation Review: Reviews and develops SOPs aligned with actual operational practices and federal standards.
Stakeholder Engagement: Conducts structured interviews to gather insights and validate findings.
Continuous Improvement Focus: Recommends process improvements to enhance service delivery and operational efficiency.
Soft Skills: Strong analytical thinking and communication skills.
Experience: 57 years; BA/BS or equivalent experience
Required Experience:
IC
About Company
Government Contractor focusing on Federal Law Enforcement, HR, and Healthcare positions. Specializing in Polygraph support, Background Investigations, Medical Coding, and more!
