Front Office Manager, Legacy Hotel

About IMG Academy
Named one of the Best and Brightest Companies to WorkForin the Nation in 2024 IMG Academy is the worlds leading sports education brand providing aholistic education model that empowers student-athletes to win their future preparing them for college and for life. IMG Academyprovides growth opportunities for all student-athletes throughaninnovative suite ofon-campusand online experiences:

• Boarding school and camps via a state-of-the-art campus in Bradenton Fla.

• Online coachingvia the IMG Academy brand with a focus on personal development through the lens of sport and performance

• Online college recruiting via the NCSA brandprovidingcontent tools coaching and access to a network of 40000 college coaches

Job Title:Front Office Manager

Department:Legacy Hotel

Position Summary:Responsiblefor overseeing the daily operations of the Front Office Department and ensuring the delivery of attentive courteous and efficient service to all guests before arrival and throughout their stay.

KeyResponsibilities:

• Supervise Front Office team members to ensure daily operational responsibilities are met

• Conduct regular department meetings to communicate updates expectations and upcoming events

• Manageteam memberscheduling and approve payroll for the Front Office Department

• Provide ongoing coaching training and development to support individual and team performance

• Recruit interview hire and onboard Front Office team members in alignment with staffing needs and service standards

• Address guest requests concerns complaints and disturbances promptly and professionally

• Maintain inventory of Front Office operating supplies including key cards stationery and related materials

• Maintain daily records of room availability and rates; set and balance the house daily including room assignments

• Protect confidential guest and proprietary informationin accordance withcompany policies

• Foster strong communication and collaboration with team members and other departments

• Demonstrate full proficiency in the property management system including reservations inventory reporting room blocks and billing

• Partner closely with the Housekeeping Department to ensure guest rooms are prepared in a timely manner and aligned with daily reservations

• Ensure properprocesses forlogging handling and delivery of packages mail and guest messages

• Otherduties as assigned by management

Qualifications:

• Bachelors degree in Hospitality Management Business Administration or a related field preferred

• Previous hotel frontofficemanagement or supervisor experiencerequired

• Must maintain composure and objectivity while in stressfulhigh-pressuresituations.

• Strong working knowledge of hotel operations front desk procedures and guest service standards

• Proficiency with property management systems (PMS) and Microsoft Office or similar applications

• Excellent communication interpersonal and problem-solving skills

• Ability to handle guest concerns and employee issues with professionalism discretion and sound judgment

• Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment

• Flexible schedule with availability to work evenings weekends and holidays as business needs require

Physical Demands and Work Environment:

• Ability to lift move push and pull equipment or boxesin excess of20lbs.

• Ability to standor walkfor duration of shift

• Ability to work flexible hours to include nights weekends and holidaysas needed

• Ability tooperateoffice equipment such as computers

Background Requirements:

• Requires a background check upon offer

• Requires a pre-employment drug screen upon offer

Benefits:
As a full-time member of our team you will enjoy a comprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part-time roles.

• Comprehensive Medical Dental and Vision

• Flexible Spending Account and Health Savings Account options

• 401k with an Employer Match

• Short Term andLong TermDisability

• Group and Supplemental Life & AD&D

• Gym Discount Program

• Pet Insurance

• Wellbeing Program

• and more!

Dont meet every single requirement We are dedicated to building a diverse inclusive authentic workplace so if youre excited about this role but yourpast experiencedoesnt align perfectly with every qualification in the job description we encourage you to apply anyway. You may be just the right candidate for this or other roles.

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