Sales & Customer Support Specialist

Sales & Customer Support Specialist
Location: Enumclaw WA
Salary: $25 - $30 / hour ($52000 - $62400 annually) Benefits
Benefits: Medical Dental Vision 401(k) w/ Match Profit Sharing PTO
Job Type: Full-Time On-site
Typical Hours: Monday - Friday 7:30 AM - 4:00 PM
Start Date: ASAP
Sponsorship is not available

Sales & Customer Support Specialist Description

Our client in the industrial equipment industry is looking for a Sales & Customer Support Specialist to add to their team in Enumclaw this role you will primarily be responsible for addressing inbound customer calls and emails prepare quotes process orders create vendor purchase orders and support outside sales with product research and occasionally help with shipping or inventory when needed. Our client is looking for customer-oriented individual with strong phone and email communication skills who can stay organized shift priorities and help customers solve urgent problems. To be successful in the role you must be professional flexible and comfortable working in a small team where needs can change quickly. This is a great opportunity to join a long-tenured family-owned business where employees tend to stay for many years and new hires receive hands-on product training.

Sales & Customer Support Specialist Responsibilities

Answer inbound customer calls and emails
Prepare quotes and turn approved quotes into orders
Create purchase orders with vendors
Track orders through shipment and customer delivery
Support outside sales with product research and part information
Suggest alternate products when needed
Help with inventory counts packing and shipping as needed

Sales & Customer Support Specialist Qualifications

Customer service experience required
Strong phone and email communication skills required
Basic computer skills including Excel and Word required