Customer Segment Consultant I

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
The Customer Segment Consultant I is accountable for design analysis execution and/or ongoing sustainment support for a program initiative within the enterprise strategy and performance goals for one of the Customer Segments (i.e. Retail Preferred & Small Business). Provides support to senior team leader and partners with product(s) and channel(s) teams to drive execution and integrate delivery to ensure the customer view is at the forefront of decisions in the achievement of goals. Accountable for initiative support coordination robust analysis and communications. Drive enterpriselevel reporting and analytics by designing scalable reporting frameworks delivering highquality insights and supporting strategic initiatives through datadriven analysis. The role partners across lines of business to translate reporting needs into standardized solutions while ensuring data quality execution discipline and operational impact.

Responsibilities:

• Drive and implement the enterprise reporting strategy including the design execution and ongoing optimization of reporting processes and standards.
• Assess lineofbusiness reporting needs and develop scalable reporting solutions within a structured enterprise reporting framework.
• Produce and maintain highquality reporting and analytics through strong data management SQL querying and advanced Excel analysis.
• Establish and enforce quality assurance practices to ensure accuracy consistency and reliability of reporting and analytical outputs.
• Support projects pilots and strategic initiatives by sourcing data developing project plans and timelines and delivering executivelevel insights.
• Partner with stakeholders across multiple lines of business to analyze performance implement process updates and align reporting to operational objectives.
• Launch and support initiatives to the field including execution tracking performance reporting and clear communication of results and expectations.
• Execute ad hoc analyses and manage competing priorities effectively delivering highquality work under tight deadlines with minimal supervision.

Skills needed to be successful in the role:

• Working knowledge of SQL for data extraction validation and analysis
• Advanced Microsoft Excel skills (analysis modeling reporting automation)
• Proficiency with SharePoint PowerPoint Access and enterprise reporting tools
• Strong problemsolving and analytical reasoning capabilities
• Ability to prioritize work manage complexity and meet tight deadlines
• Exceptional timemanagement and organizational skills
• Experience managing multiple projects deliverables and timelines independently
• Strong verbal written and presentation skills across all organizational levels
• Ability to translate complex data into clear actionable insights for various levels of leadership
• Proven ability to influence outcomes without formal authority
• Knowledge of data quality validation and reporting controls
• Comfortable handling confidential data in compliance with privacy and information security guidelines

Required Qualifications

• 13 or more years of experience in business support analytics or reporting
• Experience supporting enterprise national or multiLOB initiatives highly desirable
• Ability to write SQL queries required knowledge of SAS preferred
• Advanced Excel skill set

Desired Qualifications:

• Bachelors degree or equivalent experience preferred
• Operates with minimal guidance; high degree of independence
• Balances strategic thinking with handson execution
• Primary contributor to reporting quality insight generation and operational decision support

Shift:

Hours Per Week:

Pay Transparency details